Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brenda Lopez

Sparks,GA

Summary

Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures.

Overview

6
6
years of professional experience

Work History

General Community Manager

Lewis Management
07.2023 - 04.2024
  • Manage a 720 unit property
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Ensure all rent and past dues are paid, all affords are made to collect including late fees
  • Assist prospective tenants with unit showings, rental application completion, approve or deny with review, and conduct lease signing and move in processes per company standards
  • Manage current residents needs such as collecting monies, sending notices, managing work orders, conducting move out proceed procedures to company Standards, etc
  • perform eviction filings, when needed
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Communicated effectively with owners, residents, and on-site associates.
  • Kept properties in compliance with local, state, and federal regulations.

Community Manager

FPI Management
01.2021 - 07.2023
  • Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
  • Conducted regular inspections to identify needed improvements and maintain highest standards.
  • Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
  • Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Managed community within established cost constraints.
  • Implemented analytics tools to track community performance, identifying areas for improvement and adjusting strategies accordingly.
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Promoted a positive company culture within the online community by highlighting employee achievements and sharing team success stories.

Assistant Community Director

FPI Management
02.2020 - 01.2021
  • Managed rent collection activities, making certain all payments were processed accurately and in accordance with company policies.
  • Processed and submitted invoices to corporate.
  • Collaborated with maintenance staff to prioritize work orders, resulting in timely completion of tasks and increased resident satisfaction.
  • Increased resident satisfaction by addressing and resolving concerns promptly and professionally.
  • Supported Community Director in various administrative duties such as creating reports, analyzing market trends data, updating online listings for optimal visibility.
  • Conducted regular property inspections to identify potential maintenance issues, ensuring prompt resolution before escalation.
  • Assisted in the preparation of annual budgets, ensuring financial goals were met while maintaining excellent property standards.
  • Staff supervision and training
  • Oversee tenant move in, move out, and evictions
  • Manage financial activities for rent collection, rent increases, late payments and check returns
  • Schedule inspection, repairs and make ready activities for vacant apartments
  • Successfully resolve urgent Customer service issues

Leasing Consultant

Prime Group LLC
04.2018 - 02.2020
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Conducted thorough market research to stay informed of current trends and competitor offerings.
  • Responded to requests and scheduled appointments for property showings.
  • Verified tenant incomes and other information before accepting lease applications.
  • Greeted clients, showed apartments, and prepared leases.
  • Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.

Education

High School Diploma -

Procter R Hug High School
Reno, NV
2010

Skills

  • Bilingual : English & Spanish
  • Software efficient ( Word, Excel, etc)
  • Effective multitasker
  • Highly organized
  • Work using: On-site, Yardy, OneSite, IloveLeasing, UKG, Docusign
  • Community Engagement
  • Tenant and eviction laws
  • Daily Operations Management
  • Property Inspections
  • Resident relations
  • Staff Training
  • Employee Performance Management
  • Financial budgeting and reporting
  • Conflict handling
  • Schedule Planning
  • Fair housing mandates
  • Financial Reporting

Timeline

General Community Manager

Lewis Management
07.2023 - 04.2024

Community Manager

FPI Management
01.2021 - 07.2023

Assistant Community Director

FPI Management
02.2020 - 01.2021

Leasing Consultant

Prime Group LLC
04.2018 - 02.2020

High School Diploma -

Procter R Hug High School

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