BRENDA LOPEZ
Grand Prairie,TX
Summary
Reliable team member with a history of exceeding expectations through hard work and ethical practices. Quick to adapt to changing requirements and policies, ensuring seamless operations. Skilled in managing pressure and navigating challenges to support organizational goals. Focused on contributing to team success while expanding professional capabilities.
Overview
6
6
years of professional experience
Work History
Customer Service Representative Trainer
Honda Financial Services
Irving, Tx
10.2023 - Current
- Delivered fast and friendly service to handle questions and service complaints.
- Collaborated with sales representatives, finance departments, and insurance companies to facilitate smooth transactions.
- Communicated with customers to resolve any discrepancies in documentation or fees.
- Complied with department and company policies, procedures, audit guidelines and regulations.
- Managed incoming mail related to titles, including tracking correspondence from state agencies.
- Trained new customer service representatives on Honda Financial Services policies.
- Developed training materials to enhance team knowledge and skills.
- Evaluated trainee performance through feedback and assessments.
Server
Red Lobster
Corpus Christi & Frisco, Tx
02.2022 - 05.2024
- Adhered to state liquor regulations to serve alcohol safely.
- Demonstrated hospitality and customer service while greeting tables.
- Communicated professionally with customers, colleagues and supervisors.
- Processed credit card transactions, gift cards and cash payments.
- Memorized menu additions, changes and limited offerings.
- Trained new servers in company policies, guest service standards and best practices.
- Followed safety, sanitization and food handling guidelines.
- Used beer, wine and cocktail knowledge to make recommendations.
Security Officer
MLG Security Services
Mission, Tx
09.2021 - 01.2024
- Used verbal and physical deescalation strategies to restore order and reduce tension.
- Prepared detailed, accurate written incident reports.
- Secured building against unauthorized access and conducted regular patrols.
- Used radio and other communication devices to keep in regular touch with other security guards and controller.
- Manned entrance and exit posts and checked authorization for personnel and visitors.
- Collaborated with law enforcement agencies during emergencies or ongoing investigations.
Warehouse Sorter
Amazon
Kyle, Tx
09.2020 - 08.2021
- Received incoming packages and inspected for defects or damage.
- Recorded pulled items with high accuracy, including product serial numbers and quantities.
- Handled shipping tasks, preparing, tagging and securing containers.
- Checked and sorted cargo at loading and unloading points.
- Labelled packages correctly with appropriate shipping information including destination addresses, barcodes, and special handling instructions.
- Merged and packaged pallets to fit trucks.
Shift Leader
Snowball Sno Cones
Mcallen, Texas
04.2020 - 08.2020
- Motivated employees to optimize team performance.
- Assessed team performance to encourage productivity.
- Managed inventory levels using company systems and guidelines to reduce loss.
- Executed cash management duties with POS and shift reports.
- Conducted cash handling procedures, such as counting registers and making deposits.
- Ensured cleanliness of store throughout shift, including restrooms and dining area.
- Kept kitchen stocked and stations ready, using pre-opening hours to fully prepare for each day's work.
Education
Bachelor of Arts (B.A.) - Criminal Justice
Texas A&M University
Kingsville, TX05.2023
PCT Certification - Patient Care
Rio Grande Valley Vocational Services
Edinburg, TX06.2019
High School -
Valley View High School
Pharr, TX06.2019
Skills
- Paperwork Processing
- Complaint resolution
- Data Entry
- Building Rapport
- Critical Thinking
- Strong Work Ethic
- Time Management
- Positive and professional
Languages
- Spanish, Fluent
- English, Native
Timeline
Customer Service Representative Trainer
Honda Financial Services
10.2023 - Current
Server
Red Lobster
02.2022 - 05.2024
Security Officer
MLG Security Services
09.2021 - 01.2024
Warehouse Sorter
Amazon
09.2020 - 08.2021
Shift Leader
Snowball Sno Cones
04.2020 - 08.2020
Bachelor of Arts (B.A.) - Criminal Justice
Texas A&M University
PCT Certification - Patient Care
Rio Grande Valley Vocational Services
High School -
Valley View High School