Gabrielle Brown
Frankfort,Kentucky
Summary
I am a very outgoing person, I work very well with others, I'm easy to get along with, and I Keep a very peaceful work environment I am a Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. I am Responsible reliable and hardworking. I'm not afraid to learn new tasks or work with new people.
Overview
9
9
years of professional experience
Work History
Customer Service Representative Trainer
Kentucky Transportation Cabinet
West Frankfort, Kentucky
03.2024 - Current
- Answer phone's
- Assisted customer in getting their license
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- assisted with suspensions
- Assisted with Title, CDL'S
- Schedule appointments for customers
- Trainer and Team Lead
- Designed quizzes aimed at gauging comprehension levels among trainees.
Server
Johnny Carino's
Frankfort, Kentucky
11.2020 - 03.2021
- Provided excellent customer service to ensure satisfaction.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
Bartender/Server/Host
House Of Orange
Covington, Kentucky
08.2017 - 09.2019
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Provided drink suggestions to customers based on their preferences.
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Maintained a clean and organized dining area.
- Assisted in preparing the restaurant for opening and closing shifts.
Cashier
Children's Place
Crestview, Kentucky
01.2015 - 05.2015
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
Education
High School Diploma -
Frankfort High School
Frankfort, KS06-2011
Skills
- Task Delegation
- Call Monitoring
- Coaching Techniques
- Feedback Delivery
- Attention to Detail
- Guest Engagement
- Performance Improvement
- Payment Processing
- Inventory
- Strong leadership
Timeline
Customer Service Representative Trainer
Kentucky Transportation Cabinet
03.2024 - Current
Server
Johnny Carino's
11.2020 - 03.2021
Bartender/Server/Host
House Of Orange
08.2017 - 09.2019
Cashier
Children's Place
01.2015 - 05.2015
High School Diploma -
Frankfort High School
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