Summary
Overview
Work History
Education
Skills
Timeline
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Robert Ross IV

Grand Prairie,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Customer Service Representative Trainer

Andretti Indoor Karting & Games
09.2023 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Text Support

Amazon
02.2021 - 08.2023
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

High School Diploma -

TVAH
Grand Prairie, TX
05.2023

Skills

  • Task Delegation
  • Call Monitoring
  • Active Listening
  • Problem-solving abilities
  • Critical Thinking
  • Data Entry
  • Call center experience
  • Problem Resolution
  • Computer Proficiency
  • Conflict Resolution
  • Complaint Handling

Timeline

Customer Service Representative Trainer

Andretti Indoor Karting & Games
09.2023 - Current

Text Support

Amazon
02.2021 - 08.2023

High School Diploma -

TVAH

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Robert Ross IV