Summary
Overview
Work History
Education
Skills
Languages
Awards
Timeline
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Brenda Lopez-Ardon

Las Vegas,NV

Summary

Self-motivated and dependable with 6 years of hands-on experience in fast-paced customer service oriented environments. Committed to assisting customers with questions and resolving issues. Punctual employee with excellent interpersonal abilities.

Overview

7
7
years of professional experience

Work History

Manager/Server

Hot Wings Cafe
Pasadena, CA
10.2021 - 11.2022
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Provided exceptional service to a high volume of daily customers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Completed cleaning duties by sweeping and mopping floors, and tidying up server stations.

Cashier

Tacos Ensenadas
Altadena, CA
02.2018 - 08.2021
  • Managed cash register operations, accurately handling customer transactions and providing precise change.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.

Cashier

McDonald's
Altadena, CA
05.2016 - 02.2018
  • Maintained high standards of customer service during high volume, fast-paced operations.
  • Skillful in taking accurate orders from customers.
  • Cashier experience, receiving payments in the form of cash or credit cards.
  • Mastered point-of-service (POS) computer system
  • Experience in managing inventory and ordering products.
  • Recognized for high-level problem-solving service.

Education

High School Diploma -

John Muir High School
Pasadena, CA
06.2018

Skills

  • Excellent oral and written communication skills
  • Adaptable and flexible
  • Detail-oriented
  • Proficient in Microsoft Word, Excel, and POS systems
  • Able to work exceptionally well with a team both respectfully and responsibly

Languages

Bilingual and bi-literate - Fluent in Spanish and English

Awards

McDonald's Employee of the Month- November 2016

Timeline

Manager/Server

Hot Wings Cafe
10.2021 - 11.2022

Cashier

Tacos Ensenadas
02.2018 - 08.2021

Cashier

McDonald's
05.2016 - 02.2018

High School Diploma -

John Muir High School

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Brenda Lopez-Ardon