Marco Estrada
Fort Myers,FL
Summary
Seasoned Manager/Server with a proven track record at Oak and Stone, showcasing exceptional communication skills and a detail-oriented approach. Expert in utilizing Toast POS and Resy reservation software, ensuring optimal dining experiences through critical thinking and problem-solving. Demonstrated ability to enhance team efficiency and guest satisfaction.
Overview
9
9
years of professional experience
Work History
Manager/Server
Oak and Stone
Saint Petersburg, FL
08.2023 - 09.2024
- Responsible for creating and maintaining scheduling
- Accommodated guest requests and requirements
- Maintained inventory and overall needs of the restaurant
Manager/Server
Street Kitchen Asian Bistro
Surfside, FL
01.2020 - 05.2023
- Maintained full roster of servers according to demand by overseeing all interviewing and hiring
- Intervened as necessary to prevent any problems with customers or dining room flow
- Set server schedules and specific section assignments during shifts
- Demonstrated hospitality and exceptional customer service while greeting tables
- Always ensured the best dining experience possible
Server
Soho Asian Bar & Grill
Aventura, FL
12.2015 - 01.2020
- Listened to guests' needs and responded promptly to ensure personalized service.
- Full knowledge of menu, including any additions, changes, and limited offerings, and answered any questions regarding dietary restrictions and nutrition information.
Education
Business Administration
Miami Dade College
Miami, FL12-2011
Skills
- Excellent communication skills
- Detail-oriented
- Exceptionally trained in using Toast and other POS systems
- Full knowledge of Resy reservation software
- Critical thinker and problem solver
Languages
English
Professional
Spanish
Professional
Timeline
Manager/Server
Oak and Stone
08.2023 - 09.2024
Manager/Server
Street Kitchen Asian Bistro
01.2020 - 05.2023
Server
Soho Asian Bar & Grill
12.2015 - 01.2020
Business Administration
Miami Dade College
Similar Profiles
Neycarelis TovarNeycarelis Tovar
Bartender at Oak and StoneBartender at Oak and Stone
Vivian ChevaldovaVivian Chevaldova
Host at Oak and StoneHost at Oak and Stone
Jacqueline BartonJacqueline Barton
Real Estate Agent at Oak and Stone Real EstateReal Estate Agent at Oak and Stone Real Estate
Sophia CastilloSophia Castillo
Restaurant Hostess at Oak and StoneRestaurant Hostess at Oak and Stone
Sergio BaradatSergio Baradat
Construction Superintendent at G&G Construction and DesignConstruction Superintendent at G&G Construction and Design