Brenda Madrigal
La Habra,CA
Summary
Dedicated and Motivated phlebotomist seeking an opportunity to utilize my training and skills to provide high quality patient Care .
Overview
9
9
years of professional experience
Work History
Supervisor
CVS Pharmacy
Fullerton, CA
06.2022 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Implemented safety protocols to minimize workplace accidents
Externship Phlebotomist
Innovate Medical Group
Orange, CA
05.2024 - 05.2024
- Enhanced patient experience through compassionate care and communication during blood draw procedures
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Used personal protective equipment correctly to protect coworkers and patients.
- Monitored patients for reactions and verified sample quality.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Followed established safety protocols and standards to minimize risk of infection and injury.
Shift Supervisor
Ross Dress For Less
La Habra, CA
03.2019 - 05.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
Manager
Grocery Outlet Bargain Market
La Habra, CA
04.2015 - 02.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrol
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Resolved issues and maintained customer service standards.
- Provided outstanding customer service skills for both internal and external customers.
- Assisted customers by providing exceptional customer service and processing transactions.
Education
Sonora High School
La Habra, CANHA -
Phlebotomy Training Specialist
Artesia, CA12.2023
Skills
- Equipment Handling
- Safety protocols
- Patient Care
- Successful blood draws
- Attention to detail
- Communication
Languages
Spanish
Native or Bilingual
Timeline
Externship Phlebotomist
Innovate Medical Group
05.2024 - 05.2024
Supervisor
CVS Pharmacy
06.2022 - Current
Shift Supervisor
Ross Dress For Less
03.2019 - 05.2022
Manager
Grocery Outlet Bargain Market
04.2015 - 02.2019
Sonora High School
NHA -
Phlebotomy Training Specialist