Brenda Maldonado
San Antonio,TX
Summary
Exceptional interpersonal skills, strong worth ethic, and motivated individual. A responsible, organized individual with the ability to handle challenging work and excellent time management skills. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Eager to contribute to a dynamic team and support organizational goals. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning, and successfully navigating change and requirements expected.
Overview
6
6
years of professional experience
Work History
Front Office Clerk
Leon Valley Elementary
San Antonio, TX
07.2018 - 09.2022
- Provided administrative support such as typing letters, faxing documents, photocopying materials.
- Completed data entry tasks quickly and accurately using various software programs including Microsoft Office.
- Managed school and student records to maintain integrity and accessibility.
- Greeted visitors in a professional manner and provided assistance when necessary.
- Managed incoming mail by sorting it into categories based on urgency or importance; responding to inquiries or forwarding messages appropriately.
- Managed office duties, ordered materials, organized workspaces, answered emails, and made phone calls.
- Promoted collaborative teamwork and loyalty among school staff by modeling empathy and compassion.
- Handled confidential information regarding students carefully and with discretion.
- Resolved issues with parents using active listening skills to de-escalate difficult situations.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Provided administrative support to the principal, teachers, and other school personnel.
Youth Care Specialist
The Children's Shelter
San Antonio, TX
03.2017 - 07.2018
- Developed and implemented individualized behavior plans for youth, based on their needs.
- Facilitated group activities designed to teach life skills, such as communication, problem solving and conflict resolution.
- Provided emotional support during times of distress or difficulty.
- Monitored clients' progress in order to adjust treatment plans when necessary.
- Engaged in recreational activities with clients in order to build relationships and trust.
- Collaborated with other professionals, such as social workers and teachers, to coordinate services for the youth.
- Assisted in the development of transition plans for those transitioning out of residential care facilities.
- Transported clients to appointments or outings using agency vehicles when required.
- Provided crisis intervention and de-escalation techniques to address challenging behaviors.
- Participated in team meetings to discuss client progress, assess service delivery methods and plan future interventions.
- Maintained cleanliness of youth facilities and rooms.
- Mentored and supported young people through collaborative activities and social programs.
- Reported incidents that negatively affected child safety.
- Documented child progress, reporting extreme changes in behavior.
- Provided crisis intervention and support during emotional or behavioral incidents.
Education
Associate of Arts - Psychology
Northwest Vista College
San Antonio, TX05-2025
High School Diploma -
Eagle Pass High School
Eagle Pass, TX06-2010
Skills
- Customer service
- Team collaboration
- Communication skills
- Time management
- Effective communication
- Administrative support
Timeline
Front Office Clerk
Leon Valley Elementary
07.2018 - 09.2022
Youth Care Specialist
The Children's Shelter
03.2017 - 07.2018
Associate of Arts - Psychology
Northwest Vista College
High School Diploma -
Eagle Pass High School
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