Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brenda Marr

Maricopa,AZ

Summary

Dynamic Dispatch Manager with 20+ years of experience supervising dispatch staff to coordinate service and deliveries. Monitors and proactively adjusts service to maximize on time performance and productivity. Demonstrates effective use of scheduling software, telephone and data analysis skills to track, trend and take action to effectively manage dispatch support implementation while coaching team members toward improvement.

Overview

26
26
years of professional experience

Work History

Office Admin/Dispatch Operations Manager

B & J Logistics LLC
01.2010 - Current


  • Worked closely with customers to effectively resolve issues and complaints.
  • Coordinated dispatching of 15 drivers to accomplish daily delivery requirements.
  • Created delivery routes and optimized plans for traffic, road conditions, and other factors.
  • Handled incoming calls and emails from customers regarding issues with deliveries.
  • Oversaw and enforced compliance with all safety regulations and DOT regulations.
  • Monitored and tracked status of shipments in transit to confirm on-time delivery.

Office Administrator

Cam Trucking
02.2000 - 01.2009
  • Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
  • Negotiated contracts to secure favorable rates and terms.
  • Dispatched all trucks on a daily/weekly basis

Education

High School Diploma -

Columbine High School
Littleton, CO
05.1987

Skills

  • Critical thinking
  • Human resources
  • Payroll and budgeting
  • Office supervision
  • Hiring and training
  • Quickbooks
  • Scheduling
  • Contract negotiations
  • Employee onboarding
  • Staff management
  • MS word, excel, and outlook
  • Customer relations
  • Customer focused
  • Skilled multi-tasker
  • Shipping, receiving, and warehousing

Timeline

Office Admin/Dispatch Operations Manager

B & J Logistics LLC
01.2010 - Current

Office Administrator

Cam Trucking
02.2000 - 01.2009

High School Diploma -

Columbine High School

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