Brenda Marshall
Pensacola,FL
Summary
Dynamic MBA graduate with a proven track record in business operations, customer and dealer support, and cross-functional collaboration. Recognized for a people-focused, detail-oriented approach, complemented by exceptional communication, problem-solving, and organizational skills. Eager to leverage expertise in business administration or human resources to drive operational excellence and foster positive workplace environments. Committed to delivering impactful results through strategic initiatives and collaborative teamwork.
Overview
5
5
years of professional experience
Work History
Dealer Support Representative
VELUX USA
Greenwood, SC
02.2024 - 10.2025
- Drove task completion and exceeded responsibilities through cross-departmental collaboration, enhancing order processing and resolving issues to maintain customer satisfaction.
- Mentored new team members through best practice sharing and consistently identified opportunities for personal and team growth.
- Provided expert support to dealers, ensuring timely resolution of inquiries and issues.
- Managed dealer communications through phone and email, fostering strong relationships and trust.
- Assisted in processing dealer orders accurately, ensuring compliance with company policies and procedures.
- Mentored junior staff on best practices for dealer support and customer engagement strategies.
- Maximized revenue opportunities by identifying upselling and cross-selling potential during dealer interactions.
- Regularly reviewed performance metrics against set targets; implemented corrective measures when necessary to maintain high service standards.
- Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Representative
ALDI INC.
Greenwood, SC
08.2022 - 01.2024
- Supported an organized and welcoming shopping environment by assisting customers with product selection and ensuring smooth checkout operations.
- Coordinated efforts with team members to enhance customer satisfaction, resulting in improved feedback and operational efficiency.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and provided backup support for organizational leadership.
- Cross-trained and backed up other customer service managers.
Bank Teller
South State Bank and County Bank
Greenwood, SC
01.2021 - 06.2022
- Processed customer transactions with a focus on accuracy, ensuring detailed cash handling and comprehensive recordkeeping.
- Resolved customer account inquiries while providing outstanding service to strengthen client relationships.
- Managed daily cash drawer operations, maintaining compliance with bank policies and procedures.
- Coordinated with team members to refine service processes, aiming to improve workflow efficiency during high-demand periods.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Processed applications for new accounts.
Education
MBA - Business Administration And Management
LANDER UNIVERSITY
Greenwood, SC12-2025
Bachelor of Science - Business Administration And Management
LANDER UNIVERSITY
Greenwood, SC05-2024
Skills
- Excellent communication
- Effective team collaboration
- Customer service excellence
- Detail-oriented approach
- Effective time management
- Analytical problem-solving
- Organization and recordkeeping
- Efficient multitasking
- Client engagement
- Document and records management
- Customer account management
- Skilled in utilizing CRM tools
Timeline
Dealer Support Representative
VELUX USA
02.2024 - 10.2025
Customer Service Representative
ALDI INC.
08.2022 - 01.2024
Bank Teller
South State Bank and County Bank
01.2021 - 06.2022
MBA - Business Administration And Management
LANDER UNIVERSITY
Bachelor of Science - Business Administration And Management
LANDER UNIVERSITY
Activities
- Professional Development, Attended webinars or workshops on customer service, leadership, or HR-related topics.
- Gaming & Online Communities, Engaged in multiplayer gaming communities, fostering global collaboration, strategic thinking, and problem-solving.