Brenda Martinez
Houston,Texas
Summary
An organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Responsible professional with several years of experience in fast-paced service settings. Systematic about taking accurate orders, keeping customers happy and supporting team success. Quickly clears and resets tables, restocks supplies and cleans up spills.
Overview
7
7
years of professional experience
Work History
Team Member
Chick-fil-A
Houston, Texas
06.2023 - Current
- Maintained a clean and organized work area throughout shift.
- Operated cash registers to process payments from customers.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Collaborated with team members to maximize productivity and efficiency.
- Rotated through series of different stations based on team needs.
- Built and maintained working relationships with peers and upper management.
Phone Repair Technician
Spiretek International Inc.
Houston, Texas
08.2020 - 04.2021
- Installed, set up and repaired devices and system components.
- Anticipated and analyzed common connectivity workflow problems.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Coordinated trunk testing with phone vendors to troubleshoot possible problems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Improved operations by working with team members and customers to find workable solutions.
Waitress
IHOP LLC
Houston, Texas
07.2018 - 12.2019
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Minimized customer wait times by taking and filling large volume of orders each day.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
- Cleared table and bussed dishes to allow for quick setups.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Reset tables between guests, refilled condiments and wiped down surfaces.
Education
High School Diploma -
Westfield High School
Houston, TX06.2019
Associate of Science - Computer Science
Lone Star College System
Spring, TXSkills
- Customer service
- Customer engagement
- Team collaboration
- Order management
- Product knowledge
- Cash handling
- Effective communication
- Adaptability
- Menu recommendations
- Dining customer service
- Complaint resolution
- Guest relations
Timeline
Team Member
Chick-fil-A
06.2023 - Current
Phone Repair Technician
Spiretek International Inc.
08.2020 - 04.2021
Waitress
IHOP LLC
07.2018 - 12.2019
High School Diploma -
Westfield High School
Associate of Science - Computer Science
Lone Star College System