Brenda Martinez
Columbus
Summary
Dedicated professional with extensive experience in forklift operation and customer service. Known for effective multitasking and staff cross-training, committed to ensuring safety and operational excellence. Passion for furthering my career, always open to learning new skills.
Overview
7
7
years of professional experience
Work History
Forklift Operator
Victoria Secret
Columbus
07.2022 - Current
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
- Followed standard work instructions accurately when picking, sorting, staging and scanning products.
- Trained new employees on proper forklift operation and warehouse procedures.
- Loaded and unloaded merchandise from delivery trucks efficiently.
- Maintained current forklift training and certification as required by company policies.
- Received incoming shipments; verifying quantity, condition, labeling accuracy and conformance to purchase order specifications.
- Used handheld scanners for warehouse management system compliance.
Customer Service Representative
Schuerger Law
Columbus
02.2022 - 07.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked for Federal Student aid, assisted current and past college students and their parents with any issues they had logging into their FSA accounts and helped out with FAFSA inquiries
- Was cross trained into the loan department where I assisted callers with payments and loan forgiveness
- Resolved customer complaints promptly and efficiently.
- while on call I was documenting notes in case customers were to call back
- as a bilingual speaker I took calls both in the english and spanish cues
Front End Attendant
Golden Corral Buffet and Grill
Columbus
10.2018 - 03.2020
- This was my very first job while still in highschool.
- Provided exceptional customer service by addressing inquiries and concerns efficiently.
- Trained new team members on front-end operations and customer interaction protocols.
- Operated cash register to process transactions accurately and efficiently.
- Greeted customers upon arrival and provided excellent customer service.
- Handled cash, card, check, gift card and coupon transactions for customer purchases.
- was cross trained to be a server and to also work on omelette station for
Education
High School Diploma -
Whitehall Yearling High School
Whitehall, OH05-2020
Skills
- Forklift operation
- Warehouse management
- Inventory control
- Safety compliance
- Equipment maintenance
- Customer relationship management
- Bilingual support
- Cross-training staff
- Money handling
- Refunds processing
- Call management
- Multitasking and organization
- Customer service
Languages
English
Professional
Spanish
Professional
Timeline
Forklift Operator
Victoria Secret
07.2022 - Current
Customer Service Representative
Schuerger Law
02.2022 - 07.2022
Front End Attendant
Golden Corral Buffet and Grill
10.2018 - 03.2020
High School Diploma -
Whitehall Yearling High School