Brenda Matthews
San Marcos,CA
Summary
Dynamic professional with a proven track record at Hyatt Vacation Club, excelling in client service excellence and efficient operations. Skilled in multitasking and detailed documentation, I successfully streamlined reservation processes, enhancing customer satisfaction. Adept at fostering teamwork and collaboration, I ensure seamless communication across departments for optimal service delivery.
Overview
22
22
years of professional experience
Work History
Resort Operator
Hyatt Vacation Club at The Welk
03.2019 - Current
- Coordinate with various departments to maintain consistent communication and seamless operations across the resort.
- Provide services efficiently and with high level of accuracy.
- Handle complex guest situations with professionalism, ensuring quick resolution and customer satisfaction.
- Increase overall efficiency by streamlining the reservation process for both online and phone bookings.
- Maintain a high level of employee engagement through regular communication channels encouraging open dialogue between employees.
- Implemented successful strategies to increase customer satisfaction.
Emergency Room Unit Clerk
Scripps Hospital
03.2004 - 09.2008
- Utilized multiple PC applications throughout day.
- Adhered to HIPAA guidelines while handling sensitive patient information, protecting privacy rights, and maintaining confidentiality at all times.
- Expedited delivery of urgent messages to appropriate personnel, improving response time to emergent situations.
- Collaborated with interdisciplinary teams to coordinate seamless transitions between departments for admitted patients.
- Facilitated clear communication among nursing staff through diligent documentation and relay of physician orders.
- Maintained accurate patient records by diligently updating electronic health systems with relevant data.
- Enhanced communication between medical staff by promptly relaying critical information and updates on patient status.
- Contributed to a positive patient experience by providing compassionate assistance to patients and their families during their ER visit.
- Ensured patient confidentiality by adhering to HIPAA regulations when handling sensitive information.
- Supported optimal patient care by ensuring timely retrieval of lab results and diagnostic reports for physicians.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Received and routed laboratory results to correct clinical staff members.
Education
No Degree - Sonography
Orange Coast College
Costa Mesa, CANo Degree - Licensed Vocational Nurse
Grossmont College
El Cajon, CASkills
- Client service excellence
- Proficient in organizing tasks
- Customer service
- Teamwork and collaboration
- Multitasking Abilities
- Detailed documentation and reporting
- Staff training
Timeline
Resort Operator
Hyatt Vacation Club at The Welk
03.2019 - Current
Emergency Room Unit Clerk
Scripps Hospital
03.2004 - 09.2008
No Degree - Sonography
Orange Coast College
No Degree - Licensed Vocational Nurse
Grossmont College
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