Brenda Meagher
Sanford,FL
Summary
Experienced with mortgage loan processing, ensuring timely and accurate closure of loans. Utilizes organizational skills to maintain detailed records and compliance with industry standards. Knowledge of loan documentation processes and regulatory requirements, ensuring smooth and efficient transactions.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Stryker Orthopaedics
09.2023 - Current
- Act as a liaison between hospitals and sales to coordinate invoicing
- Validate and bill surgery product usage
- Maintain accounts receivable within the required percentages
Sr. Closer
HomePoint Financial
09.2022 - 04.2023
- Handled team escalations to ensure timely closings
- Maintained 95% or above on all audited team performance standards
- Examined and implemented closing processes as required
- Evaluated monthly reporting to ensure the team reached production and accuracy measures required for compliance
Closing Director
HomePoint Financial
08.2021 - 09.2022
- Resolved team escalations
- Provided closer training for new and streamlined processes and systems to improve quality
- Provided load balancing and reporting for upper management regarding daily loan pipelines and status
Closing Team Lead
HomePoint Financial
01.2021 - 08.2021
- Promoted to closing director after 6 months for maintaining client relations, successfully supporting team of 18, and consistently meeting quality control guidelines
- Resolved team escalations
- Provided closer training for new and streamlined processes and systems to improve quality
- Provided load balancing and reporting for upper management regarding daily loan pipelines and status
Mortgage Closer
HomePoint Financial
04.2016 - 01.2021
- Prepared loan closing packages and disclosures within company and regulatory guidelines
- Maintained active pipeline of 50+ loans monthly
- Coordinated closing with internal and external parties to meet closing and funding deadlines
Post-Closing Auditor
FBC Mortgage
07.2014 - 04.2016
- Completed regulatory audit process to ensure required collateral documents were present and correctly executed
- Handled third-party communications to resolve any missing or incomplete documentation required to prepare for shipment to the document custodian
Education
Bachelor of Science - Psychology
University of Central Florida
Orlando, FL12-2026
Associate in Arts -
Seminole State College
Sanford, FL12.2022
Skills
- Team Leadership
- Customer & client management
- Conflict management & resolution
- Microsoft Office & Google suite
- Customer service
- Effective problem solving
- Quickbooks
- Accounts payable and receivable
- Project management and planning
Timeline
Customer Service Representative
Stryker Orthopaedics
09.2023 - Current
Sr. Closer
HomePoint Financial
09.2022 - 04.2023
Closing Director
HomePoint Financial
08.2021 - 09.2022
Closing Team Lead
HomePoint Financial
01.2021 - 08.2021
Mortgage Closer
HomePoint Financial
04.2016 - 01.2021
Post-Closing Auditor
FBC Mortgage
07.2014 - 04.2016
Bachelor of Science - Psychology
University of Central Florida
Associate in Arts -
Seminole State College
Similar Profiles
Julianna MajeskeJulianna Majeske
Associate Operations Manager at Stryker Orthopaedics-Joint Venture OrthopaedicsAssociate Operations Manager at Stryker Orthopaedics-Joint Venture Orthopaedics
Justin TrueloveJustin Truelove
Senior MPS Team Lead at Stryker OrthopaedicsSenior MPS Team Lead at Stryker Orthopaedics
Brian D. SullivanBrian D. Sullivan
Clinical Launch Specialist at Stryker OrthopaedicsClinical Launch Specialist at Stryker Orthopaedics