Brenda Melcher
Fort Worth
Summary
Experienced Assistant Manager recognized for enhancing customer relations and team collaboration. Expertise in staff training and development, with a focus on streamlining operations to improve service quality and drive business growth.
Overview
21
21
years of professional experience
Work History
Asst Mananger OEM
Aimbridge Hospitality
Fort Worth, TX
08.2005 - Current
- Coordinated daily operations to ensure seamless guest experiences and service excellence.
- Implemented training programs to enhance staff performance and operational efficiency.
- Developed and maintained strong relationships with vendors to optimize supply chain processes.
- Analyzed guest feedback and operational data to drive improvements in service quality.
- Streamlined front desk operations, enhancing check-in/check-out processes for improved guest satisfaction.
- Oversaw compliance with health and safety regulations, promoting a safe environment for guests and employees.
- Led team meetings to communicate objectives, align goals, and foster collaboration among staff.
- Managed inventory control procedures, reducing waste and ensuring product availability.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Coordinated with vendors to ensure timely delivery of products and resolved any supply chain issues.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
Education
Associate Business -
American Commercial College
Lubbock, TX08-1991
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Customer relations
- Staff training and development
Languages
English
Full Professional
Timeline
Asst Mananger OEM
Aimbridge Hospitality
08.2005 - Current
Associate Business -
American Commercial College