Brenda Melhouse
Sugar Grove,IL
Summary
Proven track record in enhancing customer satisfaction and loyalty at LKQ Corporation, adept in customer relationship building and time management. Excelled in resolving complaints and mentoring teams, significantly reducing process lags. Demonstrates exceptional attention to detail and a cheerful demeanor, ensuring high-quality client relationships and service.
Overview
22
22
years of professional experience
Work History
Inside Sales Coordinator
Fenix Parts Inc.
08.2019 - Current
- Engaged clients through effective communication and interpersonal skills, which helped to develop lasting relationships.
- Processed customer orders and resolved questions and concerns regarding products, pricing and availability.
- Followed up with customers by phone and email to resolve issues quickly and answer questions.
- Coordinated with warehouse department to pull products for customers.
- Managed the processing of sales orders, ensuring accuracy and timeliness from placement to delivery.
- Acted as a trusted point of contact for clients throughout the sales cycle, from initial inquiry to after-sales support, consistently exceeding their expectations.
- Answered average of 150 + incoming customer calls daily.
Customer Service Manager
LKQ Corporation - Keystone Automotive
06.2002 - 07.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Education
High School Diploma -
Oswego High School
Oswego, ILSkills
Time Management
Customer Relationship Building
Telephone and email etiquette
Effective Time Management
Client Relationships
Customer Service
Attention to Detail
Cheerful and energetic
Timeline
Inside Sales Coordinator
Fenix Parts Inc.
08.2019 - Current
Customer Service Manager
LKQ Corporation - Keystone Automotive
06.2002 - 07.2019
High School Diploma -
Oswego High School
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