Summary
Work History
Education
Skills
Timeline
Brenda Merino

Brenda Merino

Waxahachie,TX

Summary

Proven leader in retail management, adept at driving sales and enhancing customer satisfaction at Walmart through expert inventory management and exceptional team leadership. Skilled in merchandise presentation and fostering a collaborative environment, I've consistently developed strategies that resulted in significant performance improvements. My approach emphasizes adaptability, critical thinking, and a focus on achieving measurable success.

Offering blend of organizational and analytical skills, along with readiness to learn and grow in dynamic retail environment. Brings foundational grasp of merchandising principles and knack for inventory control and visual merchandising. Ready to use and develop critical thinking and communication skills in Merchandise Team Manager role.

Energetic and adaptable professional with keen eye for detail and passion for retail excellence. Possesses solid understanding of inventory management and merchandising strategies, coupled with strong analytical and organizational skills. Committed to driving sales growth and enhancing customer satisfaction through effective team leadership and strategic planning.

Work History

Merchandise Team Manager

Belk
  • Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
  • Continuously updated visual merchandising standards, keeping the store fresh and visually appealing for customers.
  • Increased sales by implementing strategic merchandise displays and promotions.
  • Maintained an organized stockroom system which facilitated efficient restocking processes during peak shopping hours.
  • Spearheaded special events or promotional campaigns within the store to attract new customers.
  • Developed and maintained strong vendor relationships for better pricing and delivery terms.
  • Managed inventory effectively, resulting in decreased excess stock and increased product turnover.
  • Nurtured a positive work culture where employees felt valued, motivated, and committed to achieving organizational objectives.
  • Analyzed sales data to identify trends, allowing for proactive adjustments to merchandise assortments and display strategies.
  • Addressed customer concerns promptly, resolving issues professionally while maintaining high levels of customer satisfaction.
  • Conducted regular team meetings for clear communication of goals and expectations, fostering a collaborative work environment.
  • Oversaw seasonal merchandise transitions smoothly without disrupting daily store operations.
  • Streamlined processes, enhancing store operations efficiency and reducing staff workload.
  • Coached team members to improve performance, leading to higher customer satisfaction ratings.
  • Recruited trained, and developed top-performing team members who became key assets in the company''s growth.
  • Motivated and mentored merchandise team to achieve high performance and job satisfaction.

Sales Team Manager

Belk
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Tracked trends and suggested enhancements that would both challenge and refine company's product offerings.
  • Planned and directed staff training and performance evaluations.
  • Recruited, interviewed and hired individuals adding value, dedication and knowledge to sales team.
  • Developed comprehensive training programs for new hires, ensuring quick integration into the team''s operations.
  • Enhanced customer satisfaction levels by consistently monitoring team performance and providing constructive feedback.
  • Introduced innovative incentive programs that boosted employee morale and fostered a healthy competitive environment within the team.
  • Reduced customer complaints by addressing issues promptly and implementing corrective measures to prevent recurrence.
  • Conducted regular performance reviews, identifying areas of improvement and providing guidance for professional growth.
  • Increased sales revenue by implementing new strategies and motivating the team through effective leadership.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Built relationships with customers and community to establish long-term business growth.

Store Manager

Bealls
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.

Co Manager

Walmart
  • Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
  • Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
  • Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
  • Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
  • Developed comprehensive action plans for underperforming departments, resulting in significant improvements in sales figures and customer satisfaction ratings.
  • Increased sales revenue by training and mentoring staff in effective selling techniques and product knowledge.
  • Improved employee retention rates by fostering a positive work environment through team-building activities and open communication.
  • Acted as a key liaison between employees and management, facilitating open communication channels and addressing concerns in a timely manner.
  • Managed scheduling for all employees to ensure adequate coverage during peak periods without compromising labor cost objectives.
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Performed regular reviews assessing each employee's performance and developed improvement plans.
  • Coordinated visual merchandising efforts across different departments for cohesive displays that maximized sales potential.
  • Assisted in the recruitment process by conducting interviews and selecting top-performing candidates who aligned with the company''s values.
  • Evaluated employee performance through regular appraisals, providing constructive feedback and identifying opportunities for professional development.
  • Oversaw financial management tasks such as budget planning, expense tracking, and payroll administration, contributing to the overall profitability of the store.
  • Enhanced store performance by implementing effective sales strategies and optimizing merchandising layouts.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Assistant Manager

Walmart
  • Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
  • Continuously updated visual merchandising standards, keeping the store fresh and visually appealing for customers.
  • Increased sales by implementing strategic merchandise displays and promotions.
  • Maintained an organized stockroom system which facilitated efficient restocking processes during peak shopping hours.
  • Spearheaded special events or promotional campaigns within the store to attract new customers.
  • Developed and maintained strong vendor relationships for better pricing and delivery terms.
  • Managed inventory effectively, resulting in decreased excess stock and increased product turnover.
  • Nurtured a positive work culture where employees felt valued, motivated, and committed to achieving organizational objectives.
  • Analyzed sales data to identify trends, allowing for proactive adjustments to merchandise assortments and display strategies.
  • Addressed customer concerns promptly, resolving issues professionally while maintaining high levels of customer satisfaction.
  • Conducted regular team meetings for clear communication of goals and expectations, fostering a collaborative work environment.
  • Oversaw seasonal merchandise transitions smoothly without disrupting daily store operations.
  • Streamlined processes, enhancing store operations efficiency and reducing staff workload.
  • Coached team members to improve performance, leading to higher customer satisfaction ratings.
  • Recruited trained, and developed top-performing team members who became key assets in the company''s growth.
  • Motivated and mentored merchandise team to achieve high performance and job satisfaction.

Education

Associates In Business - Business Management

University of Phoenix, Tempe, AZ
06.2008

Skills

  • Merchandise presentation
  • Promotional planning
  • Stock control
  • Inventory control
  • Inventory management
  • Stockroom organization
  • Pricing strategy
  • Sales floor resets
  • Visual display standards
  • Teamwork
  • Teamwork and collaboration
  • Multitasking and prioritizing
  • Problem-solving
  • Time management
  • Attention to detail
  • Reliability
  • Excellent communication
  • Critical thinking
  • Customer satisfaction
  • Team collaboration
  • Team leadership
  • Active listening
  • Adaptability and flexibility
  • Decision-making
  • Team building and motivation
  • Store operations

Timeline

Merchandise Team Manager - Belk
Sales Team Manager - Belk
Store Manager - Bealls
Co Manager - Walmart
Assistant Manager - Walmart
University of Phoenix - Associates In Business, Business Management

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Brenda Merino