Brenda Michel
Houston,TX
Summary
Experienced business professional seeking full-time employment skilled in user requirement gathering, process improvement, and stakeholder engagement. Known for reliability, analytical thinking, and goal-oriented approach, with strong emphasis on team collaboration, adaptability to changing needs, and proven track record of delivering results.
Overview
1
1
year of professional experience
Work History
Donor Center Application Conf. Manager
Biomat USA Inc.
06.2023 - Current
- Collaborated with stakeholders to define project scope, objectives, and deliverables for successful implementation.
- Collected, defined and analyzed business requirements.
- Delivered high-quality documentation including user requirements, configuration scripts, test scripts and validation summary reports.
- Contributed to the development of best practices and standard operating procedures by providing subject matter expert knowledge.
- Managed cross-functional teams, fostering strong working relationships and open communication channels among team members.
- Supported the integration of new software upgrades by liaising between development teams and end users throughout all stages of the project lifecycle.
- Streamlined business processes by analyzing system requirements and implementing improvements.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Identified needed business improvements and determined appropriate system configuration required to implement solutions.
- Offered input for complex documents to support client-ready final versions.
Education
AA - Business Administration
American Intercontinental University
Houston, TX05.2010
Skills
- Bilingual - Spanish
- Organizational Skills
- Cross-Cultural Communication
- Problem-solving abilities
- Stakeholder Relations
- Team Leadership
- Analytical Thinking
- Use Case Development
- Software Testing
- Process Documentation
- Requirement Gathering and Analysis
- Software Development Life Cycle
- Microsoft Suite
References
Available upon request.
Timeline
Donor Center Application Conf. Manager
Biomat USA Inc.
06.2023 - Current
AA - Business Administration
American Intercontinental University
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