JOHANNA PAOLA HERRERA AGUIRRE
Socorro,TX
Summary
Dedicated and results-driven healthcare professional with over 7 years of experience in donor center operations, plasma collection, and phlebotomy. Proven ability to provide exceptional patient care, ensure regulatory compliance, and lead cross-functional teams in high-volume clinical environments. Skilled in quality management, training, and performance improvement to support operational excellence and donor satisfaction. Fluent in English and Spanish.
Professional in center operations and customer service with focus on efficiency and client satisfaction. Expertise in managing day-to-day activities and resolving customer issues. Known for collaborative teamwork and adaptability in dynamic environments. Skills include communication, problem-solving, and organizational abilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Donor Center Specialist / Alternate Center Leadership
Talecris Plasma Resources
06.2023 - Current
- Support center management by assisting with operational and leadership duties.
- Oversee plasma collection processes, ensuring adherence to FDA, COLA, and internal compliance standards.
- Provide training and mentorship to new employees to enhance productivity and service quality.
- Handle donor inquiries and resolve issues to maintain a positive and safe donation experience.
- Assist with daily reporting, scheduling, and performance monitoring to meet collection goals.
Senior Team Lead
Talecris Plasma Resources
08.2021 - 06.2023
- Supervised daily operations across donor center departments to ensure workflow efficiency.
- Managed employee scheduling using ADP for 40+ team members and served as backup Operations Supervisor.
- Addressed donor and staff concerns with professionalism and confidentiality.
- Executed opening and closing procedures, maintained inventory, and ensured full compliance with safety and quality protocols.
- Supported management in audits, reporting, and operational performance reviews.
Donor Center Specialist
Talecris Plasma Resources
03.2021 - 08.2021
- Served as a designated trainer for new staff across multiple departments.
Plasma Processor
Talecris Plasma Resources
09.2018 - 01.2021
- Processed plasma bottles and donor samples for shipment following strict safety protocols.
- Managed donor payments, labeling, and documentation accurately.
- Collaborated with quality assurance staff to ensure compliance with shipment and testing requirements.
Phlebotomist
Talecris Plasma Resources
11.2017 - 01.2021
- Performed venipuncture and plasmapheresis procedures with precision and care.
- Monitored donors throughout the donation process, responding quickly to any adverse reactions.
- Ensured equipment was properly sanitized and maintained according to FDA and company standards.
Donor Center Technician
Talecris Plasma Resources
08.2017 - 01.2021
- Greeted donors, verified eligibility, and recorded vital signs including blood pressure, weight, and hematocrit/protein levels.
- Delivered outstanding customer service to enhance donor satisfaction and retention.
- Assisted medical staff with donor assessments and documentation.
Office of Recruitment and School Relations (EPCC)
El Paso Community College
06.2014 - 11.2014
- Recruited high school students and provided informative campus tours.
- Represented the college at outreach events and advised prospective students on programs and admissions.
- Assisted in planning and coordinating recruitment and community engagement events.
Education
Bachelor of Science - Biological Sciences, Minor in Business
University of Texas at El Paso (UTEP)
El Paso, TXAssociate of Arts - undefined
El Paso Community College (EPCC)
El Paso, TXAssociate of Science - Biology
El Paso Community College (EPCC)
El Paso, TXSkills
- Phlebotomy & Plasma Collection
- Donor Relations & Customer Service
- FDA, COLA, and Quality Compliance
- Leadership & Staff Training
- Scheduling (ADP) & Inventory Management
- Critical Thinking & Problem Solving
- Bilingual: English & Spanish (Fluent)
- Microsoft Word, Excel, Publisher, Banner
Certification
- Leadership Academy Certificate
- CPR Certification
- Trained Center Quality Manager
COMMUNITY ENGAGEMENT
EPCC Ambassador, 2013, 2015, Supported campus events and student outreach initiatives; over 165 volunteer hours., Media Captain, Talecris Plasma Resources: Managed social media marketing and community service events.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Donor Center Specialist / Alternate Center Leadership
Talecris Plasma Resources
06.2023 - Current
Senior Team Lead
Talecris Plasma Resources
08.2021 - 06.2023
Donor Center Specialist
Talecris Plasma Resources
03.2021 - 08.2021
Plasma Processor
Talecris Plasma Resources
09.2018 - 01.2021
Phlebotomist
Talecris Plasma Resources
11.2017 - 01.2021
Donor Center Technician
Talecris Plasma Resources
08.2017 - 01.2021
Office of Recruitment and School Relations (EPCC)
El Paso Community College
06.2014 - 11.2014
Associate of Arts - undefined
El Paso Community College (EPCC)
Associate of Science - Biology
El Paso Community College (EPCC)
Bachelor of Science - Biological Sciences, Minor in Business
University of Texas at El Paso (UTEP)