Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brenda Mills

9645 Luther Beck Rd

Summary

Dynamic retail leader with extensive experience at Sperry Outlet, excelling in customer engagement and team leadership. Proven track record in training and mentoring staff, enhancing sales performance, and optimizing inventory management. Skilled in implementing effective merchandising strategies, fostering a positive work environment, and ensuring operational excellence.

Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.

Overview

18
18
years of professional experience

Work History

Store Manager

Sperry Outlet
05.2021 - Current
  • Assisted in daily store operations, ensuring efficient customer service and inventory management.
  • Learned safety protocols and operational procedures to maintain a secure shopping environment.
  • Supported team members during peak hours, enhancing overall store performance and customer satisfaction.
  • Adapted quickly to new systems for tracking sales and managing stock levels effectively.
  • Engaged with customers to address inquiries, providing information on products and services offered.
  • Participated in merchandising efforts, contributing to attractive displays that promote sales initiatives.
  • Collaborated with staff to uphold cleanliness standards, fostering a welcoming atmosphere for shoppers.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.

Area Sales Manager

Bealls Florida
04.2019 - 05.2021
  • Trained and mentored sales representatives to improve performance and customer engagement.
  • Collaborated with cross-functional teams to streamline operations and optimize product offerings.
  • Managed a successful sales team, consistently achieving and exceeding monthly sales targets
  • Executed proven strategies to hit sales quota and help company achieve goals.
  • Built a high-performance sales team through diligent recruitment of top talent, strategic allocation of resources, and effective performance management.

Assistant Manager/Store Manager

Payless Shoe Source
01.2007 - 04.2019
  • Led team to achieve sales goals through effective training and performance management.
  • Streamlined inventory management processes, enhancing stock accuracy and reducing discrepancies.
  • Implemented customer service initiatives that improved satisfaction ratings and fostered loyalty.
  • Developed staff schedules that optimized coverage during peak hours while minimizing labor costs.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Led team in achieving sales targets through effective staff training and development.
  • Managed store operations, ensuring compliance with company policies and procedures.
  • Approved regular payroll submissions for employees.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Education

Swartz Creek High School
Swartz Creek, MI
05-1988

Skills

  • Customer engagement strategies
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Training and mentoring
  • Store opening and closing
  • Team leadership
  • Friendly and positive
  • Inventory management
  • Store merchandising
  • Cash management
  • Shift scheduling
  • Employee training
  • Retail inventory management
  • Supply ordering
  • Policies and procedures
  • Staff management
  • Accurate cash handling
  • Work Planning and Prioritization
  • Opening and closing procedures
  • Documentation and reporting
  • Operations
  • Loss prevention
  • Bank and safe deposits
  • Retail merchandise quality standards
  • Delegating work

Timeline

Store Manager

Sperry Outlet
05.2021 - Current

Area Sales Manager

Bealls Florida
04.2019 - 05.2021

Assistant Manager/Store Manager

Payless Shoe Source
01.2007 - 04.2019

Swartz Creek High School

Similar Profiles

CREATE PROFILE