Brenda Mitchell
Allstate Insurance Co
Scottsburg,United States
23
years of professional experience
Detail-focused Insurance Claim Representative with extensive expertise from initial mailroom duties to managing complex property and casualty claims. Skilled in scheduling, minor loss handling, and detailed investigations, ensuring thorough and timely resolution of claims. Seeks to leverage in-depth knowledge and problem-solving skills to enhance claim processing efficiency.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work History
Claims Representative
21 Years 4 Months- Evaluated and processed insurance claims to ensure compliance with company policies.
- Communicated with clients to gather necessary documentation for claim resolution.
- Collaborated with adjusters to assess damages and determine claim payouts.
- Utilized claims management software to track progress and document findings.
- Identified discrepancies in claims and recommended appropriate actions for resolution.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
- Developed strong relationships with clients, facilitating trust and open
- Collaborated with cross-functional teams to expedite complex claims investigations and resolutions.
- Minimized financial losses by identifying fraudulent claims through thorough analysis and investigation.
- Negotiated favorable settlements with claimants, resulting in cost savings for the company.
- Conducted detailed assessments of claims documents, ensuring accuracy and completeness before submission for approval.
- Provided exceptional customer service, addressing concerns and resolving issues promptly
Claims Representative
1 Year 2 Months- Managed thorough investigation of both property and casualty claims
- Successfully resolved a high volume of claims
- Demonstrated skill in policy interpretation and application
- Proactively addressed challenging claim situations
- Improved operational efficiency by streamlining claims processes
Education
Associate of Science
Skills
Claims Analysis
Insurance Knowledge
Risk Assessment
Policy Interpretation
Regulatory Compliance
Documentation Skills
Customer Service
Section name
- History of employment with Farmers Insurance:
- 2003 - 2004 mail room
- 2004 - 2005 dispatch for 7 appraiser
- 2005 - 2006 quick claims including single car loss and comprehensive coverage claims not involving injury or coverage issues.
- 2006 - 2018 - investigating desk handling complex, multi vehicle claims for property damage not including injury. Duties include taking statements, obtaining police report, verification of coverages to confirm the policy is triggered, searching for scene photos, witnesses, ISO search for related priors, report to special investigation unit if applicable, adhere to state compliance requirements and resolving liability. Communication with both policy holder and claimants as well as adverse carrier on claim status, liability decisions and denials. Close communication with policy holder on any potential excess of limits, work to resolve any low limit claims within the limits of the policy using a property release.
- 2019 - 2025 Casualty desk to include handling all duties of the investigation desk as well as bodily injury, underinsured and uninsured for both bodily injury and property damage. Evaluation of injury claims for both direct and attorney represented parties, negotiating settlements within specific releases such as full/final release, scheduled release, incurred release and minor release and monitor for medical liens.
Timeline
Claims Representative
Allstate Insurance Co
06.2025 - CurrentRead More
Claims Representative
Farmers Insurance Exchange
10.2003 - 02.2025Read More
Bridgeport Community
Associate of Science
Read More