Brenda Montes
Miami,FL
Summary
Dynamic Assistant Manager with a proven track record at Pollo Tropical Restaurant, excelling in operations management and team motivation. Mastered cost control and staff supervision, enhancing customer satisfaction and service efficiency. Spearheaded employee development programs. Skilled in recruiting and fostering a collaborative workplace environment.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Assistant Manager
IMC
Miami, Florida
01.2018 - 12.2024
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Communicated regularly with customers to gain insights into their needs.
- Supervised daily operations including scheduling shifts, assigning duties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Assistant Manager
Pollo Tropical Restaurant
Miami, Florida
12.2004 - 12.2017
- Understanding that discipline and coaching are also essential duties for success.
- Recruit staff members, and oversee training programs.
- Oversee the flow of cash or financial instruments.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
Education
High School Diploma -
Miami Srings Senior High School
05-2002
Skills
- Sales monitoring
- Budget assistance
- Recruiting and interviewing
- Sales reporting
- Product branding
- Staff supervision
- Cost control
- Multitasking and organization
- Customer service and satisfaction
- Employee scheduling
- Operations management
- Team motivation
Certification
- Shades Harassment Workshop Completion.
- ServSafe Certification.
- Cash Management.
- Coaching &Counseling & Safety.
- Cost Control.
- Basic Management Workshop.
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Assistant Manager
IMC
01.2018 - 12.2024
Assistant Manager
Pollo Tropical Restaurant
12.2004 - 12.2017
- Shades Harassment Workshop Completion.
- ServSafe Certification.
- Cash Management.
- Coaching &Counseling & Safety.
- Cost Control.
- Basic Management Workshop.
High School Diploma -
Miami Srings Senior High School
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