Brenda Moore
Summary
Accomplished Food Service Director dedicated to increasing sales, diversifying menus and optimizing policies to transform food service operations. Quality-oriented and decisive leader with proactive approach. Talented kitchen leader offer over 20 years of experience in preparing and serving diverse foods. Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and cost controls. Service-oriented with good multitasking, safety management and decision-making skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Food Service Director
Health Care Services Group
06.2014 - Current
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Developed strategies to improve food service levels for busy facility handling 3 meals each day.
- Maintained sound financial footing by overseeing department profit, loss and budgeting.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Worked with qualified chef to diversify menu with new offerings.
- Consulted with marketing to revise presentation and sales approaches.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Implemented effective inventory control systems to reduce food spoilage and waste.
Regional Food Service Director
Livewell Assisted Living
07.2022 - 07.2023
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed accounts to retain existing relationships and grow share of business.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Food Service Manager
Sunsrise Senior Living
04.2011 - 06.2014
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Oversaw training of more than 15 team members.
- Collaborated with other departments to coordinate events and promotions.
- Oversaw food preparation and monitored safety protocols.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Purchased food and cultivated strong vendor relationships.
Education
Bachelor of Arts - Business Administration And Management
Strayer University
Washington, DC06.2017
Associate of Arts - Culinary Arts
Lincoln Technical Institute -Columbia MD
Columbia, MD06.2012
Skills
- Business Acumen
- Corrective Actions
- Portion Control
- Catering Supervision
- Staff Supervision
- Chef Consultations
- Menu Development
- Food Safety Control
- Resident Satisfaction
- Cleaning and Sanitation Oversight
- Catering Services
- Schedule Crew Members
- Developing Special Dishes and Recipes
Timeline
Regional Food Service Director
Livewell Assisted Living
07.2022 - 07.2023
Food Service Director
Health Care Services Group
06.2014 - Current
Food Service Manager
Sunsrise Senior Living
04.2011 - 06.2014
Bachelor of Arts - Business Administration And Management
Strayer University
Associate of Arts - Culinary Arts
Lincoln Technical Institute -Columbia MD
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