BRENDA MOWER

• Facilitated daily program operations at facility, customer service, participant safety, activities, documentation, and accountability.
• FORT MEADE, MD
• Coordinated program logistics to ensure smooth operations and effective service delivery.
• Assisted in developing educational materials for youth engagement initiatives.
• Supported data collection and analysis for program evaluation and reporting purposes.

• Provided customer service to military members, families, retirees, and civilian employees by identifying needs and connecting them with appropriate services and resources, enhancing overall satisfaction.
• Delivered customer service to military members, families, retirees, and civilian employees by identifying needs and connecting customers with appropriate services and resources.
• Coordinated transition services, orientations, workshops, and seminars for diverse customer groups, ensuring effective dissemination of information and support.
• Resolved customer concerns through active listening, clear communication, resource coordination, and professional follow-through.
• Developed marketing and outreach strategies and created brochures, flyers, articles, presentations, and digital communications.
• Addressed customer concerns through active listening and clear communication, facilitating resource coordination and follow-through to ensure resolution.

• Coordinated daily operations, overseeing schedules, facilities, vendors, participants, staff, equipment, and organizational resources to ensure smooth program execution.
• Managed budgets, contracts, purchasing, and payments while maintaining inventory and resource accountability for organizational assets.
• Managed daily operations, coordinating schedules, facilities, vendors, participants, staff, equipment, and organizational resources.
• Managed budgets, contracts, purchasing, payments, equipment, supplies, and organizational assets maintained inventory and resource accountability.
• Prepared purchasing/acquisition documentation and coordinated procurement of equipment and supplies.
• Trained and mentored staff, provided customer service, and nurtured relationships with customers, vendors, leadership, and community partners to enhance program engagement.

• Delivered customer service in high-volume fitness and recreation facility, enhancing experience for military members, families, and community patrons.
• Supported registrations, reservations, schedules, and programs while managing facility information, records, equipment, and supplies for operational efficiency.
• Assisted with registrations, reservations, schedules, programs, facility information, records, equipment, and supplies.
• Delivered CPR training, demonstrating strong presentation, communication, and instructional skills.

• Planned and facilitated group programs, promoted engagement through social media and outreach, and fostered strong relationships with participants.
• FORT MEADE, MD
• Designed and led group exercise classes for diverse audiences, adapting routines to various skill levels.
• Implemented safety protocols to ensure participant well-being during physical activities.
• Collaborated with team members to enhance class engagement and maintain a positive atmosphere.

• Liaised between leadership and 15+ families, coordinated events, assessed needs, and connected families with resources and follow-up support.
• FORT MEADE, MD
• Coordinated communications between intelligence personnel and external agencies to streamline information sharing.
• Assisted in the development of operational plans, ensuring alignment with strategic objectives.

• Oversaw daily operations of small business, fostering customer relationships, scheduling activities, managing communications, maintaining records, developing programming, and ensuring regulatory compliance.
• TAMPA, FL
• Develop customized educational plans to meet individual needs of children.
• Implement age-appropriate learning activities to support developmental milestones.
• Maintain a safe and nurturing environment for children in care.

• Delivered customer service to children and families during educational programming events.
• Assisted in developing and implementing engaging youth programs to promote personal growth.
• Supported daily operations by organizing activities and maintaining a safe environment for participants.
• TAMPA, FL

• Delivered individualized and small-group support, coordinated classroom activities, maintained documentation, and communicated effectively with teachers, students, and families.
• COLORADO SPRINGS, CO
• Supported classroom activities and lesson plans, fostering an engaging learning environment.
• Assisted lead teacher in managing classroom behavior and promoting positive interactions among students.
• Prepared educational materials and resources to enhance student learning experiences.

• Delivered personalized customer service, identified customer needs, and recommended products to enhance customer satisfaction.
• Maintained engaging merchandise displays and organized inventory to ensure a visually appealing shopping environment.
• Assisted in daily store operations by adhering to company policies and upholding customer service standards.
• COLORADO SPRINGS, CO

• Guided customers in selecting merchandise and addressing product inquiries to enhance shopping experience.
• Delivered professional service, organized sales areas, and facilitated effective merchandise presentation and department operations.
• SUMTER, SC

• Stocked, replenished, and organized merchandise to ensure product availability and optimize inventory flow.
• Stocked shelves efficiently, ensuring optimal product placement and accessibility for customers.
• Maintained inventory accuracy through regular stock counts and organization of backroom storage.
• Collaborated with team and worked independently to meet daily stocking priorities and maintain sales areas ready for customers.
• Assisted customers at Shaw AFB, SC

• Delivered fast-paced customer service, ensuring accurate completion of orders and upkeep of cleanliness and operational standards.
• Coordinated with team members to enhance service delivery in a high-volume environment.
• SHAW AFB, SC

Coursework in Applied Behavioral Science