BRENDA C MYERS
FAIRFIELD,PA
Summary
Experienced Customer Focused Loan Processor with 20+ years of experience. Organized and reliable, able to manage large data base portfolio of clients with demonstrated success. Customer Services is a high priority for me. Adhered to all company policies, procedures, and security measures to ensure confidential processing. Apply appropriate processes and procedures for the best results. Able to adapt to various data bases to successfully process loan investigation and move to loan approval. Developed a presentation and training for peer-to-peer training. Proficient in customer service and listening skills to maintain client confidence and build trust. Take ownership to provide point of contact and relationship with client. Processed claims, invoices and obtained all documentation to complete efficiently and thoroughly.
Overview
18
18
years of professional experience
Work History
Loan Processing Assistant
Tuknik Government Services
Chantily, VA
01.2022 - 05.2022
- Remote
- Manage and maintain portfolio of over 200 Loans applications
- Built relationships with clients to acquire all necessary information and documentation
- Ensure client understood to entire process and maintained open dialog to follow process to close
- Access various databases to acquire information and documents to process loan
- Adhere to all
- SBA guidelines and regulations
- Interpreted documentation received and request information still needed
- Complete all required regulatory compliance reviews
- Maintain all confidential information and documentation within all guidelines.
- Communicated with customers daily to request information and complete paperwork.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Assembled important paperwork and disclosures for borrower.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Set up and completed loan submission packages.
- Upheld complete confidentiality of all submitted information according to release guidelines.
Loan Processing Officer
Brillient Government Services
Reston, VA
09.2019 - 12.2021
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Monitored pipelines of 200- 300 applications to track and log status of loans.
- Explained very technical financial information to applicants in easy-to-understand language.
- Supervised loan personnel and motivated to maintain customer service and performance standards
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Exceeded goals through effective task prioritization and great work ethic
Quality Assurance Analyst / REO Closer
Wells Fargo Home Mortgage
Frederick, MD
04.2003 - 01.2019
- Advise others on business or operational matters
- Inspect Documents for compliance with Federal standards
- Interpret research or operational data
- Prepare operational reports for company and official use
- Provide recommendations for procedural improvements
- Record research or operational data
- Communicate and collaborate with members and providers to resolve issues, using clear, simple language to ensure client understand
- Train and develop team Advise real estate clients
- Appraise property values via BPO Review
- Confirmed all documentation with government regulations
- Federal and Local items were addressed and paid in full.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork.
- Maintained spreadsheet of over 100 properties at any given time.
Education
High School Diploma -
Catoctin High School
Thurmont, MD06.1979
Skills
- Documentation review, Time management, Communication skills, Computer literacy,
- Customer service, Leadership, Problem Solving Ownership and possession of the
- Process Strive to learn and implement all processes and procedures I love to help
- Others and want to ensure they are comfortable with complicated processes Patient
- When dealing with understanding jargon
- Processing Documents
- Customer Satisfaction
- Digital Applications
- Loan Processing Management
- Customer Communication
- Federal Statutes
- Closing Documentation
Accomplishments
- Achieved Top Producer by implementing proven practices and procedures.
- Achieved Training kudos by monitoring and improving fellow team mates processes to make updates.
- Collaborated with team of 20 to develop and implement use of templates to maintain consistancy and accuracy.
Timeline
Loan Processing Assistant
Tuknik Government Services
01.2022 - 05.2022
Loan Processing Officer
Brillient Government Services
09.2019 - 12.2021
Quality Assurance Analyst / REO Closer
Wells Fargo Home Mortgage
04.2003 - 01.2019
High School Diploma -
Catoctin High School