Brenda Nunez
The Bronx,NY
Summary
Experienced personal assistant successful at minimizing hassles and alleviating client concerns through effective schedule coordination and running errands. Efficient, accurate, and detail-oriented, always striving to expand knowledge and skills. Experience in patient administration with crucial skills for healthcare settings. Utilize effective communication and organizational abilities to manage patient records and appointments. Track record demonstrates commitment to enhancing patient satisfaction and operational efficiency through proficient administrative support.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Patient Administrator
DocGo
35 West 35th St, 6th Floor
08.2023 - Current
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Coordinated referral management tasks, resulting in improved access to specialized care for patients.
- Maintained strict confidentiality standards, ensuring all sensitive information remained secure and adhering to HIPAA regulations.
- Utilized advanced knowledge of medical terminology and coding practices to accurately process patient information, ultimately enhancing the overall quality of care provided.
- Perform a range of support tasks to assist in the care of patients in a medical setting.
- Clerical duties related to patient admission, discharge, and transfers.
- Support nurses and other staff in completing routine tasks.
Maintenance Person
Austin Meat & Seafood Company
Bronx, USA
11.2021 - 08.2023
- Maintain cleanliness of office and facility
- Sometimes help with check distribution or collection
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Increased workplace safety by adhering to all relevant codes, regulations, and company policies during maintenance tasks.
- Scheduled preventative maintenance activities to minimize disruptions to daily operations while maximizing overall efficiency in the long term.
- Enhanced team productivity by providing training sessions on proper use and maintenance of equipment to colleagues when necessary.
- Instilled confidence in coworkers and supervisors through consistent demonstration of professionalism, expertise, and dedication to the highest standards of maintenance workmanship.
General Manager / Shift Supervisor
McDonald's
Bronx, USA
08.2016 - 08.2018
- Operate POS systems
- Take customer orders ensuring timely delivery and excellent customer service
- Assist in recruitment and onboarding of 6+ kitchen staff and delivery drivers to efficiently serve the growing customer base
- Trained new workers
- Interacted with customers in a positive friendly and welcoming way, increasing overall customer satisfaction
Front Desk Agent
Blink Fitness
Bronx, USA
08.2014 - 06.2015
- Membership registration
- Greeted and checked members in
- Maintained cleanliness and sterilization of all equipment
- Performed various administrative duties
Office Manager
Sal B Scrap Metal Recycling Co
Bronx, USA
03.2006 - 01.2013
- Payroll, maintained accurate records of past due account activity
- Balanced checkbook
- Basic office work including: filing, faxing, and maintaining office computer based systems as well as maintaining all office equipment and ordering supplies
- Liason between office and outside vendors
- Answered and assisted with heavy phone volumes to facilitate sales
- Customer service in person and via telephone
Education
Microsoft office word, office medical training, job readines
Strive International Inc.
New York, NY10.2019
Skills
- Client Support
- Excel Proficiency
- Proficient in Microsoft Word
- Fluent In Two Languages
- Team Leadership
- Effective Communication
- Proficient Computer Skills
- Effective Multilingual Articulation
- Strong organization
- Office administration
- Patient confidentiality
- Problem resolution
- Team player
Certification
- Bloodborne Pathogens 2.0
- Microsoft Office Specialist (MOS) Certification
- Customer Service & Deescalation
- Athena Training
- CPR/AED Certification
- HIPAA Training
Timeline
Patient Administrator
DocGo
08.2023 - Current
Maintenance Person
Austin Meat & Seafood Company
11.2021 - 08.2023
General Manager / Shift Supervisor
McDonald's
08.2016 - 08.2018
Front Desk Agent
Blink Fitness
08.2014 - 06.2015
Office Manager
Sal B Scrap Metal Recycling Co
03.2006 - 01.2013
Microsoft office word, office medical training, job readines
Strive International Inc.