Brenda Odwesso

• Review e-commerce (online) orders for potential fraud.
• Investigate and research fraud-related inquiries.
• Identify and track current fraud trends by reviewing transaction patterns and accounts - identified trend connected to two uncommon email domains within two weeks of joining organization
• Process credit-backs and initiate collections process when necessary
• Ensure timely verification/ approval of valid orders.
• Work with law enforcement agencies and credit card companies regarding fraudulent transactions by supplying information, reports, and documentation relevant to their cases.

• Collaborated with 5 teammates to investigate and analyze recycled plastic supply chain and explore viability of subscription model in providing traceability software service.
• Conducted interviews with key players to collect information on business processes and user requirements.
• Applied SQL, Python and Tableau to evaluate significance of potential market size and calculate yearly estimate of plausible truckload volumes for tracing.
• Evaluated factors driving results building case for Strategic Alliances to help spur subscription rates by leveraging on economies of scale occasioned by existing network to minimize operational cost and
• Summarized findings into presentations and pitched business concept to Kamilo founders.
• MBAN Cohort Team Finalist - Hult International Business School San Francisco Campus Future Mindset Challenge 2022

Oversaw all aspects of collections and recoveries reporting to Chief Operations Officer

• Developed credit risk strategies by utilizing bureau data, analytics, and models to enhance credit collections performance and optimize risk decisions.
• Drove implementation of company's first-ever debt collections system.
• Strengthened both in-house and external teams resulting in improvement of portfolio at risk by over 8%.

• Worked in call center environment handling manual and automatically dialed outbound calls.
• Located and monitored overdue accounts by using automated systems.
• Utilized skip tracing tools to locate clients.
• Improved credit card Portfolio at Risk (PAR) by over 6% within three months

• Collaborated with Business Banking Relationship Managers to contain portfolio pre-delinquency levels reducing new-to-collections accounts by more than 35%.
• Developed credit risk strategies by utilizing bureau data, analytics, and models to enhance credit underwriting performance and optimize risk decisions.
• Delivered exceptional collections experience and maintained productive relationships with area small businesses.
• Met with customers to assess needs and propose customized solutions.

• Supervised staff of collectors, monitoring phone calls and letters.
• Co-designed and implemented credit card collections strategies utilizing bureau data, analytics, and models to enhance credit underwriting performance and optimize risk decisions.
• Trained and mentored new staff, branch network and client call center staff, resulting to 24 hours turnaround time and accurate resolution of credit card queries.

• Executed day-to-day collections activities for personal loan portfolio.
• Consistently met 30-59 days past due portfolio 85% normalization target month on month through timely execution of pre-delinquency strategies.
• Accessed credit records and bureau data to evaluate customer credit histories.
• Oversaw daily posting of payments to customer accounts ensuring 100% accuracy rate

• Engaged with high net worth customers to verify satisfaction increasing sales through referrals by 10%
• Resolved problems, improved operations, and provided exceptional service
• Maintained energy and enthusiasm in fast-paced environment
• Developed and maintained courteous and effective working relationships

• Resolved customer queries/complaints within 24 hours and mitigated dissatisfaction employing timely and on-point solutions.
• Expedited chargebacks for Kenya, Uganda, Tanzania, Zambia, and Botswana in accordance with Visa rules and regulations.
• Commendation from Executive Director, Consumer Banking for outstanding responsiveness 2007.