
Dedicated employee with strong customer service skills, adept at multitasking and effective time management. Committed to delivering positive and memorable experiences for all customers.
Managed pay and leave accounts for 200 support and agent personnel in CJIS Division, ensuring accurate records.
Tracked and documented pay and leave account data from support and agent personnel time and leave register, maintaining comprehensive records. I performed biweekly audits on employee records. I provided guidance and advice both in writing and/or in writing. I also was the point of contact for the following programs; Family Medical and Leave Act CJIS Leave Review Board, Special Achievement Awards, and the Preferred PARKING Pass Awards.