Brenda Ogero
Phoenix,AZ
Summary
Hospitality professional with extensive experience in luxury dining and hotel operations. Achieved high guest satisfaction through meticulous attention to detail and effective team training. Expertise in financial reporting and operational efficiency; team building that fosters a culture of service excellence.
Overview
9
9
years of professional experience
Work History
Hotel & Restaurant Operator
The Remi Autograph Collection
Scottsdale, AZ
07.2025 - Current
- Conducted nightly audits of guest accounts, reconciling daily transactions and ensuring accuracy in financial reporting and operational records.
- Processed guest check-ins and check-outs while managing late-night guest requests, including coordinating in-room dining orders and restaurant service experiences.
- Assisted guests with restaurant reservations, dining recommendations, housekeeping requests, and overall guest relations to enhance the luxury hospitality experience.
- Trained new employees on ATS systems and hotel operational procedures to improve workflow efficiency and guest service standards.
- Utilized GXP systems to oversee reservations, guest relations, account management, and personalized guest experiences.
- Operated the Lightspeed system for Marriott property management and POS transactions, streamlining financial and operational reporting processes.
- Externship program- Restaurant management
Senior Talent Acquisition Partner
Dignity Health / UCSF
, Remote
01.2022 - 06.2025
- Partnered with HR leadership and hospital executives to develop and execute talent acquisition strategies aligned with workforce planning across clinical and non-clinical functions.
- Designed and implemented targeted sourcing strategies to attract passive candidates for hard-to-fill and niche healthcare roles.
- Achieved 85% hiring manager satisfaction by aligning recruitment strategies with business needs and delivering a high-touch partnership experience.
- Conducted labor market analysis and compensation benchmarking to advise hiring managers on competitive pay practices.
- Delivered weekly recruitment reports and pipeline insights to leadership, improving visibility into hiring progress and forecasting needs.
- Collaborated with hiring managers to refine job descriptions, calibrate candidate profiles, and improve interview and selection processes.
- Utilized ATS platforms (iCIMS, Lawson, INFOR) to manage candidate pipelines, track KPIs, and ensure compliance and reporting accuracy.
Recruiter/Onboarding Specialist (Contract)
HCM Staffing
Phoenix, AZ
11.2018 - 01.2022
- Recruited well-qualified candidates from diverse sources while delivering high-quality customer service.
- Recruit, interview, test and select candidates.
- Onboarded candidates to ensure timely start dates and smooth integration into the team.
- Develop and employ recruiting strategies that allow for quick and appropriate candidate identification.
- Developed and maintained strong rapport with key leaders and hiring managers to enhance collaboration.
- Reporting and record-keeping through the use of an applicant tracking system (Workday).
- Participate in promoting and enhancing the employee referral program.
- Develop knowledge of customer groups to effectively target recruitment efforts in an efficient manner.
Front Desk Agent (Part-Time)
Hampton Inn Phoenix Airport North
Phoenix, AZ
10.2017 - 11.2018
- Performed guest check-in/out procedures with accuracy and efficiency using OnQ PMS and point-of-sale systems.
- Addressed guest requests, coordinated amenities and transportation, and effectively resolved issues with a solutions-first mindset.
- Demonstrated in-depth knowledge of hotel features, local attractions, and Hilton Honors benefits to enhance guest experiences.
- Managed multi-channel payments, processed credit/debit cards and gift certificates, ensuring accurate daily cash flow.
- Supported front desk operations during peak periods, ensuring smooth communication between departments.
- Trained new employees post-orientation, facilitating their smooth transition into front desk operations.
Education
Associate of Arts - Hospitality and Restaurant Management
Auguste Escoffier School of Culinary Arts
Colorado Springs, CO06-2026
Bachelor of Science - Psychology
University of Houston
Houston, TX05-2012
Skills
- Hotel Operations
- Restaurant Leadership
- Food and Beverage Operation
- Revenue management
- Financial Reporting
- Hospitality Management
- Service excellence
- Guest Experience
- Team Building
- Problem-solving skills
Externship/Mentorship
RISE Mentorship Program at Crescent Hotels & Resorts, (03/01/26- 06/30/26)
Currently participating in the REMI Hotel mentorship program, gaining hands-on exposure to hotel and restaurant operations, guest experience strategy, and leadership development while learning directly from senior hospitality professionals.
Auguste Escoffier Externship program with F&B Remi Restaurant outlets (05/20/26- 06/30/26)
Timeline
Hotel & Restaurant Operator
The Remi Autograph Collection
07.2025 - Current
Senior Talent Acquisition Partner
Dignity Health / UCSF
01.2022 - 06.2025
Recruiter/Onboarding Specialist (Contract)
HCM Staffing
11.2018 - 01.2022
Front Desk Agent (Part-Time)
Hampton Inn Phoenix Airport North
10.2017 - 11.2018
Associate of Arts - Hospitality and Restaurant Management
Auguste Escoffier School of Culinary Arts
Bachelor of Science - Psychology
University of Houston