PRANAV PATEL
Waxhaw,NC
Summary
Seasoned management professional who excels in establishing excellent working relationship with customers, employees, vendors and contractors. Versatile manager focused on team building and talent development. Driven to surpass company goals while thriving in deadline-driven environments. Owner Management dedicated to continuous process improvement in the face of rapidly evolving and changing markets. Extremely results-oriented and proactive in finding cost-effective solutions to company-wide problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Hotel Owner / Hotel Management
IHG Holiday Inn Express / Choice Hotels
07.2017 - Current
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Implemented successful strategies to increase customer satisfaction.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Oversaw day-to-day operations of hotel.
- Evaluated and promptly resolved lodging facility operational issues.
- Developed and implemented promotional strategies to increase occupancy.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
- Created and managed accurate occupancy forecasts and budgets.
- Assisted with development and distribution of marketing materials for facility.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Oversaw day-to-day operations of 115-room hotel with staff of 34 employees
Owner / GM
Sairam Enterprises LLC
02.2011 - Current
- Service-oriented Hotel operations and management Event planning and coordination Payroll management POS systems Hospitality background Property management, Analyzed key aspects of the business to evaluate the factors driving results and summarized results into presentations.
- Conducted store inventories once per quarter.
- Scheduled and led weekly store meetings for all employees.
- Assigned employees to specific duties to best meet the needs of the store.
- Organized private mailbox system using mailbox manager software.
- Established project control procedures such as project forecasts and cash flow projections.
- Established and maintained 8 vendor partnerships.
- Reduced average contract expenses by 20% through aggressive negotiations with vendors.
Purchasing Manager
CircuitCo Electronics LLC
02.2010 - 01.2011
- Locate vendors of materials, equipment or supplies, and interview them in order to determine product availability and terms of sales.
- Prepare and process requisitions and purchase orders for supplies and equipment.
- Control purchasing department budgets.
- Analyze market and delivery systems in order to assess present and future material availability.
- Prepare reports regarding market conditions and merchandise costs.
- Administer on-line purchasing systems.
General Manager
Country Hearth Inn & Suites
02.2006 - 11.2009
- Manage all activities of the property including employees, maintenance, sales, and profit/loss controls.
- Set goals, motivate/ discipline employees; perform labor expense control, control of general expenses and resolve guest related issues in accordance with the company goals.
- Ensure that product quality standards are met in all areas of the hotel as it relates to the appearance, levels of maintenance and cleanliness; establish and maintain preventative maintenance programs to protect the physical assets of the hotel.
- Oversee the guest service function to ensure corrective action is taken to resolve guest complaints and ensure that superior guest service is delivered.
General Manager
Comfort Suites
01.2005 - 01.2006
- Managed and controlled the activities of the Front Office, Reservations, Guest Activities, and ensured adherence to the Excellence Hotel standards, policies and procedures.
- Ensured that all personnel were kept well informed of department objectives and policies.
- Prepared all necessary forecasts; worked closely with Reservations, Front Office and Sales to maximize occupancy, rate and revenue.
- Developed relationships with clients, return guests, group contacts etc.
- Updated team members about changes in hotel products, services, pricing and policies.
Education
Associate of Arts - Management Information System
Montgomery County Community College
Blue Bell, PennsylvaniaSkills
- Revenue Management/Budgeting/Projections/Forecasting/Star Reports
- RELEVANT Intermediate Management Intermediate Marketing
- COURSEWORK Accounting Principles Microeconomics
- Service-oriented
- Hotel operations and management
- Event planning and coordination
- Payroll management
- POS systems
- Hospitality background
- Property management
- Budgeting and forecasting
- Decision-making abilities
- Sales strategy
- Revenue management
- Inventory management
- Financial management
- Quality control
- Hospitality industry knowledge
- Attention to detail
- Effective leadership
- Time management
- Organizational skills
- Project management
- Customer service excellence
- Guest relations
- Hotel Operations
- Payment Processing
- Teamwork and Leadership
Affiliations
- HONORS & , Recipient of the Gujarati Cultural Society Academic Award AWARDS Received an award for outstanding achievement in Accounting and Math
Languages
English
Native or Bilingual
Gujarati
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Hotel Owner / Hotel Management
IHG Holiday Inn Express / Choice Hotels
07.2017 - Current
Owner / GM
Sairam Enterprises LLC
02.2011 - Current
Purchasing Manager
CircuitCo Electronics LLC
02.2010 - 01.2011
General Manager
Country Hearth Inn & Suites
02.2006 - 11.2009
General Manager
Comfort Suites
01.2005 - 01.2006
Associate of Arts - Management Information System
Montgomery County Community College
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