Brenda Ojeda
Moline,IL
Summary
Adept in clinical nutrition and allergen awareness, I excelled at Unity Point Health by enhancing patient nutritional outcomes and maintaining high sanitation standards. My customer service and problem-solving skills ensured exceptional patient and customer experiences across healthcare and retail roles. Achievements include significantly improving patient satisfaction through personalized care and dietary adjustments.
Experienced with patient care, critical thinking, and effective communication. Utilizes medical knowledge to support patient recovery and manage complex conditions. Strong understanding of healthcare protocols and compassionate care delivery.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Registered Nurse
MercyOne Genesis
Silvis, IL
11.2025 - Current
- Administered patient care plans, ensuring adherence to treatment protocols and safety standards.
- Collaborated with interdisciplinary teams to optimize patient outcomes and streamline care processes.
- Educated patients and families on health management, fostering understanding of treatment options and preventative measures.
- Mentored junior nursing staff, enhancing skill development through hands-on training and guidance.
- Managed complex cases, demonstrating critical thinking in high-pressure environments while prioritizing patient well-being.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Educated family members and caregivers on patient care instructions.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
NUTRITION AIDE
Unity Point Health
Rock Island, IL
08.2019 - 11.2025
- Attended staff meetings regularly for updates on departmental policies and procedures.
- Maintained a clean work environment at all times through regular sanitizing practices.
- Responded promptly to any complaints or issues raised by customers or colleagues.
- Developed knowledge of food preparation and nutrition principles to accurately assess nutritional needs of patients.
- Utilized excellent customer service skills when interacting with staff members, visitors and vendors.
- Assessed patient menus for nutritional content and made recommendations accordingly.
- Provided support services such as tray delivery, menu changes and special requests.
- Provided excellent customer service to residents, staff, and families.
PATIENT CARE TECHNICIAN
Genesis
Davenport, Iowa
11.2023 - 03.2024
- Performed hourly rounds and responded promptly to call lights.
- Utilized computer systems for charting patient data.
- Assisted patients with eating, bathing, and grooming, supporting activities of daily living.
- Reported changes in patient status to nursing staff in a timely manner.
- Monitored patient condition and reported changes to the nursing staff.
- Assisted with patient transfers to and from wheelchairs, beds, and exam tables.
- Provided direct patient care to patients with chronic illnesses or disabilities under the supervision of a registered nurse or other healthcare professional.
- Demonstrated knowledge of infection control related to hand washing and universal precautions.
- Fostered mobility with regular turning, positioning, and ambulating of patients.
- Participated in multi-skilled activities, supporting patient-centered approach to achieving desired outcomes.
- Provided emotional support to family members during times of stress.
- Collaborated closely with multidisciplinary teams for optimal patient outcomes.
- Checked vital signs and recorded intake information to monitor patient stability.
- Answered patient call signals, signal lights or bells to determine patient needs.
- Documented and reported observations of patient behavior, complaints or physical symptoms to nurses.
SALES ASSOCIATE
JCPenney
Moline, Illinois
07.2018 - 05.2020
- Greeted customers warmly and offered assistance.
- Helped customers find and select products.
- Kept work area clean, organized and free of clutter at all times.
- Operated cash register and POS to process sales transactions and handle payments.
- Organized merchandise displays to promote higher levels of customer engagement.
- Engaged with guests to understand and anticipate customer service needs.
- Performed cash register operations accurately according to company guidelines.
- Established a positive rapport with customers by delivering friendly, personalized service.
RESTAURANT HOSTESS
HyVee
Davenport, Iowa
07.2017 - 07.2019
- Supported servers and bussers through high-volume shifts with food running and table clearing.
- Greeted customers promptly and courteously upon their arrival to the restaurant.
- Monitored restaurant activity to determine seating and dining flow.
- Maintained a professional appearance at all times while adhering to the dress code policy.
- Managed the seating chart efficiently by rotating tables as needed during busy periods.
- Greeted patrons and coordinated table assignments to meet party preferences and requests.
- Escorted guests to proper tables or offered open seating options in bar and patio areas.
- Engaged with guests to maximize satisfaction with food and service.
- Responded quickly and effectively to customer complaints or concerns in order to maintain customer satisfaction levels.
Education
BACHELOR OF SCIENCE (B.S.) - NURSING
Trinity College of Nursing and Health Sciences
Rock Island, IL08-2024
ASSOCIATE IN ARTS (A.A.) - ARTS
Scott Community College
Bettendorf, Iowa08-2020
Skills
- Clinical nutrition
- Allergen awareness
- Customer service
- Problem-solving
- CPR certification
- Blood glucose testing
- Basic life support
- Professional bedside manner
- Vital signs monitoring
- Active listening
- Emotional support
- Infection control
- Organizational skills
- Problem-solving abilities
- Time management
- Adaptability and flexibility
- Effective communication
- Multitasking
- Professionalism
- Medication and IV administration
- Medication administration
- Direct patient care
- Patient assessments
- Documentation and charting
- Clinical judgment
- Infection control measures
- Patient monitoring
- Care planning
Certification
BLS Certified 2026
LANGUAGES
Spanish
Bilingual
Timeline
Registered Nurse
MercyOne Genesis
11.2025 - Current
PATIENT CARE TECHNICIAN
Genesis
11.2023 - 03.2024
NUTRITION AIDE
Unity Point Health
08.2019 - 11.2025
SALES ASSOCIATE
JCPenney
07.2018 - 05.2020
RESTAURANT HOSTESS
HyVee
07.2017 - 07.2019
ASSOCIATE IN ARTS (A.A.) - ARTS
Scott Community College
BACHELOR OF SCIENCE (B.S.) - NURSING
Trinity College of Nursing and Health Sciences