Brenda Ortega
Arlington,TX
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Staff Pharmacist- Grand Prairie, TX
Walmart Pharmacy #0896
Grand Prairie, TX
12.2025 - Current
- Executed comprehensive staff pharmacist duties to enhance team performance in customer service excellence.
- Performed comprehensive drug therapy reviews and verification to ensure optimal medication management for patients.
- Oversaw delivery of clinical and wellness services, including immunizations and diagnostic testing, to improve patient outcomes. Led initiatives in disease state management to optimize patient care strategies. Coordinated comprehensive healthcare services to promote community health.
- Provide pharmaceutical care to customers, including processing and accurately dispensing prescription orders.
- Counsel customers regarding healthcare and prescription medication needs.
- Ensure compliance with company policies, procedures, and regulations.
- Model and provide guidance to the pharmacy staff on proper customer service approaches.
- Supervisor: Lucretia Bowens, PharmD
Staff Pharmacist- Waxahachie, TX
Walmart Pharmacy #0260
Waxahachie, TX
01.2024 - 12.2025
- Performed all staff pharmacist duties to enhance team performance and uphold customer service standards.
- Performed comprehensive drug therapy reviews and verification to ensure optimal medication management for patients.
- Administered immunizations and conducted diagnostic testing to support patient health. Assisted in managing disease states through patient education and care coordination. Provided various healthcare services to enhance overall wellness.
- Provide pharmaceutical care to customers, including processing and accurately dispensing prescription orders.
- Advised customers on healthcare options and prescription medication requirements.
- Ensure compliance with company policies, procedures, and regulations.
- Model and provide guidance to the pharmacy staff on proper customer service approaches.
- Assisted in daily pharmacy operations under supervision of Chidozie Madu, PharmD. Supported team members with routine tasks to improve workflow. Helped maintain compliance with pharmacy regulations.
Floater Pharmacist – Dallas/Fort Worth Region
Walgreens Pharmacy #3941
Dallas/Fort Worth Region, TX
04.2022 - 08.2023
- Execute all functions of a staff pharmacist and act as a role model for the pharmacy team regarding customer service best practices
- Travel to any store location within assigned region to support pharmacy needs
- Conduct pharmacist tasks including compounding, drug therapy reviews, verification, and medication management
- Perform clinical and wellness services, such as immunizations, diagnostic testing, disease state management, and other healthcare services
- Supervisor: Vicki Mai, PharmD
Pharmacist Intern
Walgreens Pharmacy #9720
04.2019 - 08.2023
- Resolve patient issues in a timely manner and answers questions to ensure a positive patient experience
- Counsel patients and answer their questions regarding usage of medication, side effects, interactions, contraindications, and over-the-counter medications
- Execute dispensing, claims processing, inventory, and compounding of prescription medication to ensure medication efficacy and safety
- Supervisor: Creshaun Zewalk Betts, PharmD
Certified Pharmacy Technician
Walgreens Pharmacy #3846
04.2013 - 08.2019
- Supervisor: Kelly Collins, PharmD
Education
Doctor of Pharmacy -
Texas Tech University Health School Sciences
Dallas, TX05-2023
Bachelor of Science - Biology
University of Texas at Arlington
Arlington, TX12-2017
Skills
- Drug utilization review
- Pharmacy automation systems
- Medication dispensing
- Immunization administration
Certification
- Pharmacist License #73135 Texas State Board of Pharmacy Sep 2023 – Feb 2028
- Basic Life Support for Healthcare Providers American Heart Association Aug 2019 – Present
- Pharmacist-Based Immunization Delivery American Pharmacists Association Dec 2019
- Sterile Intravenous Admixture Certification Texas Tech University Health School Sciences May 2022
ADVANCED PHARMACY PRACTICE EXPERIENCES
- Rural CommunityBrookshire Pharmacy – Anna, TXPreceptor: Charlene Merritt, BS, RPhApr 2023 – May 2023
- Pediatrics – SelectiveCooks Children's Health System – Fort Worth, TXPreceptor: Robin Monahan, BS, RPhMar 2023 – Apr 2023
- Advanced Community PharmacyWalgreens Pharmacy #9720 – Arlington, TXPreceptor: Nhat Nguyen, BS, RPhJan 2023 – Feb 2023
- Ambulatory CareNorth Texas VA Medical Center – Fort Worth, TXPreceptor: Alaina Van Dyke, PharmD, MBADec 2022 – Jan 2023
- Advanced Hospital Health SystemCooks Children's Health System – Fort Worth, TXPreceptor: Hanan Ismail, PharmDOct 2022 – Nov 2022
- Geriatrics – ElectiveAdvanced Healthcare Solutions – Garland, TXPreceptor: Amie Blaszczyk, PharmD, BCPS, BCPS, FASCPAug 2022 – Sept 2022
- Internal MedicineNorth Texas VA Medical Center – Dallas, TXPreceptor: Ashley Selby, PharmD, BCPS, BCCCPJuly 2022 – Aug 2022
- Administration and Management – ElectiveCVS Pharmacy #123 – Denton, TXPreceptor: Tim Morrison, PharmDMay 2022 – June 2022
INTRODUCTORY PHARMACY PRACTICE EXPERIENCES
- Inpatient Clinical SkillsNorth Texas VA Medical Center – Dallas, TXPreceptor: Venny Wong, PharmDApr 2022 – May 2022
- Introductory Community PharmacyWalgreens Pharmacy #9720 – Grand Prairie, TXPreceptor: Creshaun Zewalk Betts, PharmDNov 2021 – Dec 2021
- Ambulatory Clinical SkillsNorth Texas VA Medical Center – Dallas, TXPreceptor: Adebola Akuna, PharmDAug 2021 – Sept 2021
- Introductory Institutional PharmacyBaylor All Saints Medical Center – Fort Worth, TXPreceptor: Theresa Yarger, PharmDMay 2021 – July 2021
PROFESSIONAL PRESENTATIONS
- Anticholinergic Burden in Geriatric Nursing Homes Advanced Healthcare Solutions – Garland, TX Audience: Advanced Healthcare Solutions Pharmacy Department Sept 2022
- Age-Related Difference in Symptoms in Older Emergency Department Patients with COVID-19: Prevalence and Outcomes in a Multicenter Cohort Advanced Healthcare Solutions – Garland, TX Audience: Advanced Healthcare Solutions Pharmacy Department Sept 2022
- Hair We Are: Pharmacotherapy of Alopecia Areata Texas Tech University Health Science Center – Dallas, TX Audience: 2 pharmacists and 25 pharmacy students Aug 2022
- Anticoagulation for DVT/PE Prophylaxis North Texas VA Medical Center – Dallas, TX Audience: North Texas VA Pharmacy Department May 2022
- New Pneumococcal 20-Valent Conjugate Vaccine Walgreens Pharmacy #9720 – Grand Prairie, TX Audience: Walgreens Pharmacy Staff Dec 2021
- Once-Weekly Semaglutide in Adults with Overweight or Obesity North Texas VA Medical Center – Dallas, TX Audience: North Texas VA Pharmacy Department Sept 2021
Affiliations
- Phi Delta Chi Professional Pharmacy FraternityAug 2021 – Present
- American College of Clinical PharmacySept 2019 – May 2023
- American Pharmacists Association – Academy of Student PharmacistsSept 2019 – May 2023
- Student National Pharmaceutical AssociationSept 2019 – May 2023
COMMUNITY SERVICE
Operation Immunization X Immunization Clinic – Abilene, TX Dec 2021
Operation Immunization X Immunization Clinic – Abilene, TX Apr 2020, Prospective Student Interview Volunteer –Abilene, TX Nov 2019- May 2023
LANGUAGE PROFICIENCY
English Full Professional Proficiency
Spanish Full Professional Proficiency
Timeline
Staff Pharmacist- Grand Prairie, TX
Walmart Pharmacy #0896
12.2025 - Current
Staff Pharmacist- Waxahachie, TX
Walmart Pharmacy #0260
01.2024 - 12.2025
Floater Pharmacist – Dallas/Fort Worth Region
Walgreens Pharmacy #3941
04.2022 - 08.2023
Pharmacist Intern
Walgreens Pharmacy #9720
04.2019 - 08.2023
Certified Pharmacy Technician
Walgreens Pharmacy #3846
04.2013 - 08.2019
Bachelor of Science - Biology
University of Texas at Arlington
Doctor of Pharmacy -
Texas Tech University Health School Sciences