BRENDA OUELLETTE
Healthcare Professional
Omaha,NE
Summary
10+ years of progressive leadership experience in healthcare. 10 + years leadership experience in project management and information technology within complex environments. Experience in spearheading the implementations and operations pf major integrated health information systems to improve efficiency and profitability. Ability to maintain flexibility and adaptability by leveraging creative thinking skills to develop and execute on innovative and scalable solutions. Strong interpersonal and communications skills shown through experience working with diverse stakeholders to deliver high value projects and outcomes. Proven history of building high-performing teams while fostering respectful and inclusive environments to promote collaboration between cross-functioning teams.
Overview
14
14
years of professional experience
1
1
Certificate
1
1
Language
Work History
Executive Director/Franchise Owner
CareBuilder's at Home
01.2019 - 11.2023
- Managed an annual budget of $2.75M for home care programs while maintaining variances within 7.5% by establishing and tracking financial goals, identifying cost-savings opportunities, and ensuring profitability
- Oversaw a team of 104 staff by conducting performance reviews to identify professional growth opportunities, which resulted in exceeding team KPIs by 85%
- Presented to 20+ community groups regarding home care services, leading to an annual growth rate of 10%
- Reviewed Medicaid waivers, DD, wellness programs, and veteran's programs to ensure full compliance, with Program to ensure full compliance, with no audit findings, with policies and procedures across state and federal agencies.
Business Operations Manager
KRS LLC
09.2015 - 10.2018
- Pioneered an RCM variance clean-up within the hospital software system which reconciled$1M+ in claims discrepancies and improved revenue processing and collections by 95%
- Software expert for Aprima Medical Software and EZDental Software; oversaw claims management, payment processing, software training, and the creation of new workflow processes in collaboration with senior hospital management and military personnel
- Six Sigma project work on restructuring hospital RCM claiming processing and collection of payments yielding 90% improvement in claims processing and 95% increase in payment resolution in the first 10 months of employment
- Recruited and mentored over 50+ staff by leading team-building exercises to further develop strength, continuity, and diversity, which led to the achievement of the KRS Presidential Award of Excellence for business process improvements
- Oversight of hospital business office staff across billing, EMR, front desk, and clinical staff and conducting annual and semi-annual evaluations to support growth and disciplinary actions to support mentorship and continued efforts in strengthening individuals and the team.
Implementation Consultant
Aprima Medical Software
05.2012 - 08.2015
- Project lead for custom content build of the Aprima application with diverse groups of clients ranging in diverse specialties both primary care and specialty groups
- Risk management, Quality Management, Schedule Management, Financial Management, Vender Management, Scope Management, Issue Resolution Management and Resource Management
- Project Management and workflow analysis and redesign
- Lead trainer and support for Dragon Naturally Speaking voice recognition transcription applications for more than 500 providers.
HIT Clinical Advisor
Wide River TEC
05.2010 - 05.2012
- PM assisting diverse group of independently owned physician clinics, Critical Access Hospitals (CAHs), major health systems to analysis of diverse groups of certified electronic PM/EMR systems and selecting the best platforms to meet their organization's needs
- Developed project plan and timelines to completion to successful implementation and attestation of the CMS requirement for meaningful use
- Analyze current state workflows and create new processes to support the rollout of new EMR processes and requirements
- Systems configurations to support organizational internal processes for RCM and clinical workflows
- Security risk analysis to support HIPAA and strict policies to protect data
- Vendor agnostic however, supported the relationships between vendors and clients to support successful implementations.
Alegent Health Systems
PM
09.2009 - 05.2010
- Among the first teams created to move major health system from paper-based charting to the electronical medical records system in compliance with CMS meaningful use mandates
- Created training content to support emr rollouts within primary care clinics then specialty groups
- Trained more than 250 providers and support staff on the NextGen software
- Both RCM and Clinical platforms train billers, schedulers, technicians, physicians, and administrative staff
- Lead trainer for the first group of primary care physicians and support staff with a successful implementation that was reported in the local city newspaper
- Lead trainer and PM for Dragon Naturally Speaking software adding on to the NextGen implementation to support required transcription of notes or providers.
Education
master's degree - Organization Management
Bellevue University
05.2011
bachelor's degree - Healthcare Management
Bellevue University
05.2009
Associate of Science - Medical Assisting
Vatterott College
05.2007
Skills
- Healthcare Information Technology
- Business Analysis, Restructuring and Strategy Development
- Project Management
- People Leadership and Development
- Business and Life Coaching
- Training
- EMR Migration and Implementation
- Risk Management
- Revenue Cycle Management
- Legal/Corporate Compliance
- HIPAA Compliance
- Microsoft Office Suite Expert (All platforms to include Teams)
- Google Workspace (Docs, Sheets, Slides, Drives, OneNote)
- Tableau
- Salesforce
- SQL Server
- Zoom
- QuickBooks
- Franchise Development
- Broker
- Dragon Naturally Speaking
Websites
Accomplishments
- My accomplishments consist of but are not limited to Dean's List student all semesters of my Bachelors and Masters programs graduating both degrees with highest honors.
- Another accomplishment associated to a Six Sigma project with the Department of Defense was receiving the Presidential Award of Excellence for successful outcomes.
- Developed and implemented a Diabetic Wellness Clinic to service the third world population of natives in Kwajalein Marshall Islands that tracked data and aided in delivering successful outcomes to the Marshallese government.
- Overhauled the training for internal stakeholders and rolled out new programs which resulted in an 95% boost in overall job performance.
- Supervised team of 145 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets and track KPIs to support internal goals
Certification
- PMP Certification
- CHIT Certification
- CEHR Certification
- Cerner Power chart Certification
- NexGen Certification
- Aprima Medical Software Certification
- Dragon Naturally Speaking Certification
- AxisCare Certification
- ERSP Certification
- SQL Certification
- Business Analysis Certification
- Learning Data Analytics Certification
- AAMA Certification
- ADDC Seminar 2022 Brush Development from Can't Do to Can Do Certification
- Six Sigma Green Belt Certification
- HIPAA Security Officer Certification
- HFMA CRCR Certification 2022
- Dementia Care Practitioner Certification
Affiliations
- MGMA - National and Nebraska Chapter
- HIMSS - Nebraska Chapter
- AAMA - National
Languages
Spanish
Professional Working
Timeline
Executive Director/Franchise Owner
CareBuilder's at Home
01.2019 - 11.2023
Business Operations Manager
KRS LLC
09.2015 - 10.2018
Implementation Consultant
Aprima Medical Software
05.2012 - 08.2015
HIT Clinical Advisor
Wide River TEC
05.2010 - 05.2012
Alegent Health Systems
PM
09.2009 - 05.2010
master's degree - Organization Management
Bellevue University
bachelor's degree - Healthcare Management
Bellevue University
Associate of Science - Medical Assisting
Vatterott College
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balancePaid sick leaveHealthcare benefitsFlexible work hoursTeam Building / Company RetreatsPaid time off401k matchWork from home optionStock Options / Equity / Profit SharingPersonal development programsTraveling, Reading, Volunteer Work, Health and Wellness
I have been fortunate to live and work internationally in Germany, Japan, Mexico and Kwajalein, Marshall Islands. While working, I explored all that each culture had to offer and tried to give back in each community I visited. I love reading books on energy and how each of us and our movements are created from energetic spaces. Every year in November I have my own personal give back campaign for the homeless creating survival kits/backpacks and distributing through Christmas and in each year I grow the number of packs by 25 this year having delivered over 300 with the assistance of family, friends, former employees and former clients.
I workout 5 days a week and eat a very green, clean diet to ensure I age well mentally and physically and practice mindful meditation daily and yoga to start each of my days then giving thanks for the gift of the new day I have been granted and ask for guidance to be impactful in each of my movements in that day.
Traveling, Reading, Volunteer Work, Health and Wellness
I have been fortunate to live and work internationally in Germany, Japan, Mexico and Kwajalein, Marshall Islands. While working, I explored all that each culture had to offer and tried to give back in each community I visited. I love reading books on energy and how each of us and our movements are created from energetic spaces. Every year in November I have my own personal give back campaign for the homeless creating survival kits/backpacks and distributing through Christmas and in each year I grow the number of packs by 25 this year having delivered over 300 with the assistance of family, friends, former employees and former clients.
I workout 5 days a week and eat a very green, clean diet to ensure I age well mentally and physically and practice mindful meditation daily and yoga to start each of my days then giving thanks for the gift of the new day I have been granted and ask for guidance to be impactful in each of my movements in that day.
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