Brenda Palma
Pittsburgh,PA
Summary
Organized professional bringing excellent communication skills and proactive nature, with proven history of performing with integrity and efficiency. Committed to optimizing administrative resources to meet business objectives and leveraging strengths to maximize team performance. Offering several years of experience in leadership and administrative support roles.
Overview
16
16
years of professional experience
Work History
Administrative Coordinator
Department of Health Economics, UPMC Health Plan (remote)
2023.09 - 2024.04
- Oversaw scheduling for 6 senior-level executives' calendars along with coordinating senior level meetings
- Optimized department operations by ensuring timely submission and approval of bi-weekly payroll timecards
- Managed end-to-end recruitment process, overseeing interview coordination, preparing new hires, and conducting departmental trainings.
- Created and updated organizational charts to ensure efficient communication and coordination within the team
- Ensured accurate preparation of expense reports for executives and all staff
- Coordinated requests for hardware and software resources to support departmental operations
Administrative Coordinator
Nursing Support, UPMC Passavant
2021.05 - 2023.09
- Provided administrative and payroll support to multiple units including CVICU, MICU/SICU, The Rehabilitation Institute, and 3 Main Med-Surg unit
- Efficiently handled administrative responsibilities for the Nursing Support Resource department
- Handled administrative duties and recorded meeting minutes for a total of 5 meetings, consisting of 2 system-wide, 2 unit-based, and 1 hospital-based.
- Prepared payroll reports, ordered supplies, and registered employees for yearly flu vaccines as well as competencies.
Administrative Coordinator
Department of Emergency Medicine, UPMC Mercy
2020.04 - 2021.05
- Managed the scheduling system for all DEM employees, effectively tracking and updating shifts to maintain precise timekeeping records.
- Maintained accurate records of employee information; coordinated distribution lists, orientation materials as well as IMS,parking,and badging documentation for new employees
- Enhanced patient satisfaction by crafting compliment letters to recognize DEM staff members and conducting follow-up correspondence.
- Coordinated the onboarding process for Medical Students and APPs, ensuring smooth transitions
- Managed data quality assurance for department and staff
- Accurately documented discussions in 4 department meetings.
Administrative Assistant, Senior
Nursing Administration, UPMC Passavant
2018.04 - 2020.04
- Provided administrative support to three In-patient units and the IV Team Department
- Provided payroll support to 200 employees, generated bi-weekly Kronos reports, and performed miscellaneous administrative tasks including supply ordering, conference scheduling, printing, laminating, and filing.
- Provided administrative support for various committee and meeting events, including the Nursing Support Committee Meeting, VTE Prevention Championship meeting, and the Skin Savers Meeting.
- Other responsibilities include monthly Chart Audits for all inpatient nursing units, expense submittal, and support for the 6th Floor Family Lounge.
Administrative Assistant, Senior
Volunteer and Community Services, UPMC Presbyterian Shadyside
2015.10 - 2018.04
- Aided in administrative tasks for both the Presbyterian-Montefiore and Shadyside Volunteer offices, while also contributing to the smooth operation of the Presbyterian-Montefiore Information Desks.
- Efficiently managed volunteer onboarding by coordinating paperwork, requesting background checks, updating Volgistics, ordering badges, and conveying assignment specifics.
- Coordinated annual events including Karing for Kids program, Scouting for Food, and Volunteer Recognition Brunch
- Managed the collection, distribution, and documentation of Dignity and Respect along with Community Benefits.
Administrative Assistant, Intermediate
Critical Care Medicine, UPMC, Hospitalist Division
2011.12 - 2015.10
- Accountable for effectively providing administrative support to the Passavant and St. Margaret Hospitalist Departments by overseeing calendar management for 12 Hospitalists, as well as handling expenses and generating various reports.
- Succesfully undertook supervisor responsibilities, handling payroll support and providing administrative assistance to the Mercy Hospitalist Department.
Administrative Assistant, Associate
Center for Liver Disease, UPMC
2009.12 - 2011.12
- Managed office operations in the absence of the manager
- Facilitated a seamless experience for new employees through readily available assistance and troubleshooting.
- Provided administrative support to a team consisting of two Physicians and a CRNP.
Customer Service Representative II/Escalation Supervisor
Customer Service, UPMC
2008.01 - 2009.12
- Provided training to new recruits on the necessary knowledge and skills for successful performance as customer service representatives
- Accountable for managing the Help Line and handling escalated level calls within the department
- Handled all inquiries and issues received concerning patient accounts effectively.
Education
Associate Degree in Business Management -
CCAC
01.2021
Certified Medical Office Assistant -
ICM School of Business
Skills
- Proficient in Microsoft Office
- Filing
- Correspondence Preparation
- Presentation Preparation
- Telephone Etiquette
- Team Collaboration
- Time Management
- Office Opening and Closing
- Report Development
- Employee Records Management
- Report Preparation
- Appointment Scheduling
- Data Collection
- Calendar Management
- Schedule Management
- Processing Expense Reports
- Attention to Detail
- Travel Arrangements
- Scheduling appointments
- Meeting Coordination
Clearances
- Act 33
- Act 34
Timeline
Administrative Coordinator
Department of Health Economics, UPMC Health Plan (remote)
2023.09 - 2024.04
Administrative Coordinator
Nursing Support, UPMC Passavant
2021.05 - 2023.09
Administrative Coordinator
Department of Emergency Medicine, UPMC Mercy
2020.04 - 2021.05
Administrative Assistant, Senior
Nursing Administration, UPMC Passavant
2018.04 - 2020.04
Administrative Assistant, Senior
Volunteer and Community Services, UPMC Presbyterian Shadyside
2015.10 - 2018.04
Administrative Assistant, Intermediate
Critical Care Medicine, UPMC, Hospitalist Division
2011.12 - 2015.10
Administrative Assistant, Associate
Center for Liver Disease, UPMC
2009.12 - 2011.12
Customer Service Representative II/Escalation Supervisor
Customer Service, UPMC
2008.01 - 2009.12
Associate Degree in Business Management -
CCAC
Certified Medical Office Assistant -
ICM School of Business
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