Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Brenda Patino-Linley

Big Lake,MN

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

9
9
years of professional experience

Work History

Medical Scribe

Cognizant Technologies Solutions
07.2023 - 04.2025
  • Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
  • Increased overall productivity of clinical staff by providing real-time scribing support during high-volume shifts, enabling better focus on direct patient care.
  • Supported physicians with comprehensive chart documentation, assisting in the reduction of administrative burden.
  • Ensured compliance with HIPAA regulations by consistently maintaining patient confidentiality and protecting sensitive information during documentation processes.
  • Demonstrated exceptional multitasking abilities by effectively balancing competing priorities in a fast-paced clinical environment while maintaining a high level of accuracy in all documentation efforts.

Medical Scribe

Nuance Communications
06.2022 - 07.2023
  • Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
  • Increased overall productivity of clinical staff by providing real-time scribing support during high-volume shifts, enabling better focus on direct patient care.
  • Verified accuracy of patient information and medical records to avoid discrepancies and maintain consistency.
  • Consistently met tight deadlines for record completion, contributing to improved insurance claim processing times and increased revenue collection rates.

Certified Nursing Assistant

Children's Hospital of Minnesota
11.2019 - 06.2022
  • Reduced instances of self-harm by closely observing at-risk patients and intervening when necessary to prevent injury.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Collaborated with other medical staff to achieve high level of patient safety and care.
  • Adapted care practices to meet needs of diverse patient populations, ensuring culturally sensitive care.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.

Certified Nursing Assistant

Auburn Homes and Services
08.2019 - 11.2019
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Improved patient comfort by providing compassionate and attentive care to individuals with various needs.
  • Utilized proper body mechanics during transfers and positioning, ensuring patient safety while minimizing risk of injury.

Account Representative

DCM Services
11.2018 - 03.2019
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
  • Counseled debtors on payment options and arranged installment agreements.

Collections Agent

National Recoveries Inc.
10.2016 - 11.2018
  • Maintained high volume of calls and met demands of busy and productive group.
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Used skip tracing and other techniques to locate debtors.
  • Established relationships with customers to encourage payment of delinquent accounts.

Education

Milaca High School
Milaca, MN

Skills

  • Clear written communication
  • Ability to thrive in rapidly changing environments
  • Detail-oriented approach
  • Proficient in Spanish
  • EMR / EHR
  • Medical transcription
  • Problem-solving

Languages

Spanish
Native or Bilingual

Timeline

Medical Scribe

Cognizant Technologies Solutions
07.2023 - 04.2025

Medical Scribe

Nuance Communications
06.2022 - 07.2023

Certified Nursing Assistant

Children's Hospital of Minnesota
11.2019 - 06.2022

Certified Nursing Assistant

Auburn Homes and Services
08.2019 - 11.2019

Account Representative

DCM Services
11.2018 - 03.2019

Collections Agent

National Recoveries Inc.
10.2016 - 11.2018

Milaca High School

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