Open To Work
Brenda Patterson
JAN-PRO of Mississippi Inc
Tupelo,United States
1
Language
1
Certification
14
Years of experience
1
Degree
Operations Specialist with 20+ years of experience in operations coordination, compliance support, and client communication. Brings strength in process improvement, planning coordination, data analysis, and cross-functional collaboration from supporting franchise operations, audits, onboarding, and service delivery. Known for attention to detail, customer relations, and maintaining consistency across fast-moving business environments.
Work History
5 Months
06.2026 - Current
5 Months
Operations Specialist
JAN-PRO of Mississippi Inc | Mississippi, United States
06.2026 - Current
- Supported market operations, franchise performance, service delivery, compliance, customer satisfaction, risk management, and business growth initiatives to enhance overall operational effectiveness.
- Coordinate daily operations, strategic initiatives, policy implementation, and process-improvement activities.
- Assisted in franchise certification processes by reviewing documentation and ensuring compliance with standards., onboarding, training, coaching, and performance-management processes.
- Managed client-service needs, resolved issues, addressed quality concerns, and implemented retention strategies to strengthen client relationships.
- Support franchise certification, onboarding, training, coaching, and performance-management processes.
- Conduct daily client-account audits, monitor performance, identify service gaps, and recommend corrective actions.
- Conducted daily client-account audits, monitored performance, identified service gaps, and recommended corrective actions to improve service delivery.
- Provide operational guidance and follow-up support to reinforce accountability, consistency, and customer satisfaction.
- Support OSHA/EPA compliance, safety practices, quality standards, risk mitigation, and regulatory requirements.
6 Years 4 Months
02.2020 - 06.2026
6 Years 4 Months
Managing Director -Business & Franchise Operations
JAN-PRO of Jackson TN and Memphis & the Mid-South | United States
02.2020 - 06.2026
- Commercial Services & Franchise Operations | 20+ Years Executive Leadership
- Led regional strategy, operations, and financial performance for JAN-PRO Jackson market, overseeing franchise growth, client service delivery, and multi-unit operational excellence while supporting home office initiatives for JAN-PRO of Memphis & Mid-South.
- Strategic Growth & Market Expansion
- Franchise Development, Onboarding & Performance Management
- Certification Classes, FDD Audits & Home Office Support
- Budgeting, Forecasting & Profitability Optimization
- Team Leadership, Coaching & Culture Building
- Client, Vendor & Stakeholder Relationship Management
- OSHA/EPA Compliance & Risk Mitigation
- Public Relations & Industry Representation
- Possess 20+ years executive leadership; 5+ years in commercial services and franchise operations; strong knowledge of sanitation technology and regulatory standards.
- Demonstrate core skills in strategic planning, operations leadership, franchise development, financial management, contract negotiation, regulatory oversight, team development, and client relations.
5 Years 3 Months
02.2020 - 05.2025
5 Years 3 Months
Director of Franchise Sales and CBO Development
JAN-PRO Development of Jackson TN, Memphis & the Mid-South | United States
02.2020 - 05.2025
- Lead national franchise growth, operational performance, and brand development initiatives that drive scalability and profitability.
- Highlights
- Direct franchise sales strategy, recruitment, and contracting to ensure brand and regulatory alignment.
- Developed scalable systems for compliance, training, tax documentation, enhancing operational integrity.
- Guided territorial expansion and market acquisition strategies, positioning brand for increased market share.
- Oversee budgeting, forecasting, and audit processes to strengthen financial performance.
- Elevated brand visibility through integrated marketing strategies and disciplined budget management, driving franchise engagement.
- Key Achievements
- Developed standardized franchisee training and compliance protocols.
- Built strategic partnerships that expanded market reach and operational efficiency.
- Led franchise acquisition initiatives enabling rapid, sustainable growth.
- Executed high-impact recruitment campaigns and selection processes.
- Increased brand engagement through data-driven media strategy.
2 Years 2 Months
11.2017 - 01.2020
2 Years 2 Months
Membership Engagement Onboarding and Call Center
FedEx Employees Credit Association - Onboarding, Card Services | United States
11.2017 - 01.2020
- Conducted thorough investigations across multiple states, compiling documentation to verify compliance with regulations and providing stakeholders with insights into membership engagement and card services.
- Conducted investigations across multiple states, compiling documentation to verify regulatory compliance and providing stakeholders with insights into membership engagement and card services.
- Delivered tailored support to members through various communication channels, resolving inquiries related to membership eligibility and financial services while training new hires and cross-training staff on system processes.
- Identified cross-selling opportunities by actively listening to member needs and providing insights to refine service offerings while ensuring adherence to Bank Secrecy Act regulations.
- Participated in community service initiatives, volunteering with organizations such as Habitat for Humanity and the Mid-South Food Bank.
6 Years 9 Months
02.2013 - 11.2019
6 Years 9 Months
Administrative Services Executive and Counselor
Avectus Healthcare, Bolder Healthcare, Cognizant | United States
02.2013 - 11.2019
- Managed account reconciliation, workers' compensation verification, and client billing to ensure accurate record-keeping for legal staff supporting five attorneys in Third-Party Liability Counselor role.
- Evaluated documentation to assess liability and accurately determine damages, contributing to informed decision-making.
- Analyzed questionable insurance claims to ensure integrity and thorough review, thereby strengthening client relationships and maintaining industry standards.
- Analyzed questionable insurance claims to uphold integrity and thoroughness, enhancing client relationships and ensuring compliance with industry standards.
- Entered new patient account information into database, locating claim numbers and confirming attorney details for accurate processing.
Education
Certification - Income Tax Professional
Internal Revenue Service
Certification - Women's Entrepreneurship, Business Administration, Management and Operations
Cornell University | Ithaca, NY | 02-2023
Certification - Certified Business Consultant
International Association of Professional Career College | New York, NY | 01-2021
Associate of Science - Medical Insurance Billing and Coding, Medical Insurance Specialist/Medical Biller
Everest University-Tampa | Tampa, FL | 01-2013
Skills
Planning coordination
Cross-functional collaboration
Project management
Operational efficiency
Data analysis
Attention to detail
Communication
Management
Accomplishments
- Woodforest National Bank - Top Sales Award
- FECA Best Ideas to Improve and Build Team Morale
- 2022 Franchise Sales Packages Sold - Third Place Tier 3
- 2023 Franchise Sales Packages Sold - Second Place Tier 3
- 2023 Franchise Sales Cash Down Award - Third Place Tier 3
Certification
- Certification in Women's Entrepreneurship, Business Administration, Management and Operations
- Certification, Certified Business Consultant
- Certification, Professional Income Tax Professional
Languages
English
Interests
Tech enthusiast, passionate about exploring the latest advancements and innovations.
Gardening
Horseback Riding
Volunteering
Cooking
Growing herbs, vegetables, or fruits in home gardens.
I enjoy cooking for friends and family gatherings.
Enjoy experimenting with different ingredients and flavors in the kitchen.
Music
Photography
Timeline
Operations Specialist
JAN-PRO of Mississippi Inc
06.2026 - CurrentRead more
Managing Director -Business & Franchise Operations
JAN-PRO of Jackson TN and Memphis & the Mid-South
02.2020 - 06.2026Read more
Director of Franchise Sales and CBO Development
JAN-PRO Development of Jackson TN, Memphis & the Mid-South
02.2020 - 05.2025Read more
Membership Engagement Onboarding and Call Center
FedEx Employees Credit Association - Onboarding, Card Services
11.2017 - 01.2020Read more
Administrative Services Executive and Counselor
Avectus Healthcare, Bolder Healthcare, Cognizant
02.2013 - 11.2019Read more
International Association of Professional Career College - Certification, Certified Business Consultant
Read more
Cornell University - Certification, Women's Entrepreneurship, Business Administration, Management and Operations
Read more
Internal Revenue Service - Certification, Income Tax Professional
Read more
Everest University-Tampa - Associate of Science, Medical Insurance Billing and Coding, Medical Insurance Specialist/Medical Biller
Read more
Honors-Awards
Woodforest National Bank - Top Sales Award, FECA Best Ideas to Improve and Build Team Morale, 2022 Franchise Sales Packages Sold - Third Place Tier 3, 2023 Franchise Sales Packages Sold - Second Place Tier 3, 2023 Franchise Sales Cash Down Award - Third Place Tier 3
Personal Information
Title: Operations & Franchise Development Executive | Operational Excellence | Business Growth | Client & Franchisee Success | Strategic Leadership