Joshua Topasna
LINCOLN,NE
Summary
Detail-oriented Operations Specialist with over 15 years of experience in driving operational efficiency and managing complex projects. Known for strong problem-solving and team-building skills that enhance productivity and customer satisfaction.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Operations Specialist
Uppercrust Food Service
09.2011 - Current
- Implemented quality control measures that increased product consistency and customer satisfaction.
- Streamlined inventory management processes to enhance order accuracy and reduce discrepancies.
- Analyzed operational workflows to identify areas for improvement, driving enhanced efficiency across departments.
- Developed training materials for new staff, improving onboarding efficiency and knowledge retention.
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Continuously sought opportunities for professional development in order to remain knowledgeable about industry best practices.
- Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.
- Enhanced team productivity with effective communication strategies and regular performance reviews.
- Developed and maintained operational procedures to ensure compliance with industry standards and regulations.
Bartender
Misty's Steakhouse & Lounge
09.2011 - Current
- Prepared and served a wide variety of beverages, ensuring high-quality standards.
- Managed bar inventory and supplies, minimizing waste and optimizing stock levels.
- Trained new staff on cocktail preparation and customer service techniques.
- Developed signature cocktails, enhancing menu offerings and guest satisfaction.
- Served high customer volumes during special events, nights, and weekends.
- Collaborated with kitchen staff to coordinate food pairings with beverage selections for guests.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Cook
Olive Garden
10.2009 - 08.2011
- Collaborated with management to maintain high standards of food quality and presentation.
- Fostered a positive work environment, promoting teamwork among culinary staff.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Server
Outback Steakhouse
07.2006 - 09.2009
- Delivered exceptional customer service in high-volume dining environment.
- Managed multiple tables, ensuring timely order delivery and guest satisfaction.
- Trained and mentored new servers, enhancing team performance and efficiency.
- Collaborated with kitchen staff to streamline service and improve food presentation.
Education
High School Diploma -
Charter Schools of San Diego
San Diego, CASkills
- Project management
- Operational efficiency
- Planning coordination
- Task prioritization
- Task management
- Decision-making
- Problem-solving
- Cross-functional communication
- Verbal communication
- Team building
- Relationship building
- Conflict resolution
- Organizational skills
Accomplishments
- Supervised team of 2 dozen staff members.
Certification
- Servesafe Proctor Training - 2029
Timeline
Operations Specialist
Uppercrust Food Service
09.2011 - Current
Bartender
Misty's Steakhouse & Lounge
09.2011 - Current
Cook
Olive Garden
10.2009 - 08.2011
Server
Outback Steakhouse
07.2006 - 09.2009
High School Diploma -
Charter Schools of San Diego