Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brenda Paulis

Cypress,USA

Summary

Dedicated and results-oriented professional with a strong background in team leadership and customer service, honed through experience as a Service Manager. Proven ability to coordinate and motivate diverse teams, resolve issues efficiently, and foster positive relationships. Skilled in training, scheduling, and multitasking in fast-paced environments. Proficient in Microsoft Office and fluent in Arabic and Chaldean, offering excellent communication and organizational skills to support volunteer engagement and community outreach.

Overview

12
12
years of professional experience

Work History

Storekeeper

UCI Health Hospital
12.2024 - Current
  • Improved inventory accuracy by conducting regular stock checks and maintaining updated records.
  • Received product shipments and organized in stockroom storage area.
  • Enhanced store organization by implementing effective storage solutions and space utilization techniques.
  • Welcomed customers to assist in selecting appropriate merchandise and products.
  • Submitted daily financials of two stores through Kuali.

Patient Experience Intern

UCI Health Hospital
08.2024 - 06.2025
  • Enhancing patient satisfaction through innovative communication strategies. Collaborating with interdisciplinary teams to streamline processes and improve care quality.
  • Patient Transport
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Sorted and organized files, spreadsheets, and reports.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.

Customer Service Manager

HB Pita Grill
09.2014 - 09.2023
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Demonstrated that customers come first by serving them with a sense of urgency.
  • Received and processed cash and credit payments for all purchases.
  • Trained new and coming cashiers.
  • Maintained friendly and professional customer interactions.
  • Balanced the needs of multiple customers simultaneously in a fast-paced food environment.
  • Kept the restaurant clean and maintained a very welcoming environment.

Receptionist

IFS MMA Gym
01.2014 - 09.2014
  • Welcomed guests and clients in an upbeat and friendly manner.
  • Responded to telephone inquiries from clients, vendors, and the public.
  • Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.

Education

Bachelor of Science - Healthcare Administration

California State University-Long Beach
Long Beach, CA
05.2025

High School Diploma -

Cypress High School
Cypress, CA
06-2015

Skills

  • Team Coordination
  • Conflict Resolution
  • Microsoft Office
  • Healthcare Operations
  • Cash Handling
  • Creative and resourceful
  • Staff Training
  • Medical Terminology
  • Goal-oriented mindset
  • Interpersonal and social skills

Timeline

Storekeeper

UCI Health Hospital
12.2024 - Current

Patient Experience Intern

UCI Health Hospital
08.2024 - 06.2025

Customer Service Manager

HB Pita Grill
09.2014 - 09.2023

Receptionist

IFS MMA Gym
01.2014 - 09.2014

Bachelor of Science - Healthcare Administration

California State University-Long Beach

High School Diploma -

Cypress High School

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