Brenda Perez
Fremont,CA
Summary
Dynamic Store Manager with extensive experience at Daiso Industries Co, excelling in customer service and team leadership. Proven track record in enhancing sales through effective merchandising and employee training. Skilled in cash management and problem-solving, fostering a positive environment that drives customer satisfaction and loyalty.
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
3
3
years of professional experience
Work History
Store Manager
Daiso Industries Co
04.2024 - Current
- Assisted in daily store operations, ensuring efficient customer service and product availability.
- Learned inventory management systems to maintain optimal stock levels and reduce discrepancies.
- Supported team members in achieving sales targets through effective communication and collaboration.
- Adapted quickly to changing priorities, demonstrating flexibility in a fast-paced retail environment.
- Provided training on store policies and procedures to new staff members for seamless onboarding.
- Monitored customer feedback to identify areas for improvement in service delivery and product offerings.
- Participated in visual merchandising initiatives, enhancing overall store presentation and appeal.
- Managed daily store operations, ensuring optimal product availability and customer satisfaction.
- Trained and mentored staff on sales techniques and customer service excellence.
- Implemented inventory management practices to reduce stock discrepancies.
- Coordinated visual merchandising to enhance product presentation and drive sales.
- Developed employee schedules, optimizing labor costs while maintaining service levels.
- Oversaw cash handling procedures, ensuring compliance with financial policies and accuracy in transactions.
- Led team meetings to communicate goals, motivate staff, and address operational challenges.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reported issues to higher management with great detail.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
Assistant Store Manager
Daiso Industries Co
02.2024 - 04.2024
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Trained and mentored new staff on store policies and procedures.
- Collaborated with management to implement inventory control systems, reducing stock discrepancies.
- Assisted in developing promotional displays to enhance product visibility and sales performance.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Created and maintained safe and secure work environments for employees.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Sales Associate
Daiso Industries Co
03.2023 - 02.2024
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Maintained knowledge of current promotions and sales to effectively communicate with customers.
- Organized merchandise displays to maximize visibility and drive sales.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Collaborated with team members to achieve monthly sales targets.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
Sales Associate
Marshalls & HomeGoods
01.2023 - 02.2023
- Collaborated with team members to achieve daily sales targets, fostering a supportive environment.
- Resolved customer complaints promptly, contributing to improved customer satisfaction and loyalty.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built relationships with customers to encourage repeat business.
- Engaged with customers to build rapport and loyalty.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prioritized helping customers over completing other routine tasks in store.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
No Degree - English
Ohlone Collage
Fremont, CA08-2024
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Store merchandising
- Cash management
- Shift scheduling
- Employee training
- Recruitment and hiring
- Team motivation
- Leadership development
- Store displays
- Staff supervision
- Staff management
- Employee scheduling
- Opening and closing procedures
- Documentation and reporting
- Sales professional
- Bank and safe deposits
- Retail merchandise quality standards
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Store Manager
Daiso Industries Co
04.2024 - Current
Assistant Store Manager
Daiso Industries Co
02.2024 - 04.2024
Sales Associate
Daiso Industries Co
03.2023 - 02.2024
Sales Associate
Marshalls & HomeGoods
01.2023 - 02.2023
No Degree - English
Ohlone Collage
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