Brenda Pinon
Pahrump,NV
Summary
Dedicated service coordinator with expertise in client relationship management, community outreach, and effective communication. Proven ability to enhance resource availability and drive impactful community programs.
Overview
1
1
Language
19
19
years of professional experience
Work History
Pahrump Service Coordinator
The Salvation Army
Pahrump, Nevada
10.2022 - Current
- Coordinated client services and resources for community assistance programs.
- Facilitated communication between clients and service providers effectively.
- Organized volunteer schedules to support program activities and events.
- Managed client intake process, ensuring accurate information collection.
- Developed training materials for new staff and volunteers in service delivery.
- Collaborated with local agencies to enhance resource availability for clients.
- Coordinated service schedules and appointments with clients.
- Handled incoming calls and inquiries from customers regarding services offered.
- Provided customer service to ensure client satisfaction.
Assistant Manager
Michaels Organization
Pahrump, Nevada
03.2019 - 09.2021
- Assisted in managing daily store operations and staff scheduling.
- Collaborated with team to implement inventory management techniques.
- Managed customer service inquiries and complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Collaborated with management on developing strategic plans for achieving business goals.
- Created reports on sales trends, inventory levels, and financial data.
Parents as Teachers Facilitator
Tri-County Family Care Center
Rocky Ford, Colorado
03.2018 - 01.2019
- Facilitated group workshops to enhance family support and communication skills.
- Developed training materials for staff on effective caregiving strategies.
- Coordinated community outreach programs to promote mental health awareness.
- Facilitated group discussions and activities to ensure successful outcomes.
- Developed and implemented training programs to increase participant knowledge and understanding of relevant topics.
- Adapted instruction methods based on participant feedback and engagement levels.
- Assisted in developing new curriculum materials that are aligned with current industry standards.
Program Manager/ Family Advocate
Nevada Outreach Training Organization
Pahrump, Nevada
07.2011 - 05.2017
- Developed program plans to meet community outreach goals and objectives.
- Coordinated training sessions for staff and volunteers in various program areas.
- Facilitated partnerships with local organizations to enhance service delivery efforts.
- Developed project plans, identified risks, set objectives and monitored progress towards completion.
- Oversaw program compliance with requirements, schedule and budget.
- Communicated regularly with external partners to ensure alignment of strategies and goals.
- Managed external client and business partner relationships.
- Generated and delivered reports, program review presentations and other program status updates.
Program Facilitator
Nevada Outreach Training Organization
Pahrump, Nevada
08.2008 - 07.2011
- Facilitated community workshops on personal development and life skills.
- Developed engaging training materials for diverse audiences.
- Facilitated group activities in a safe, supportive environment.
- Developed and implemented program curriculum for youth participants.
- Provided feedback on progress to parents and guardians of participants.
- Coordinated programs for adult learners accessing community resources.
- Encouraged active participation from all members in order to maximize learning potential.
Medical Records
Family Physicians of Southern Nevada
Pahrump, Nevada
07.2007 - 12.2008
- Documented patient information in electronic medical records system.
- Received requests for medical records from outside agencies or individuals.
- Maintained accurate electronic medical records in accordance with HIPAA regulations.
- Managed medical records of individual clients accurately and confidentially.
- Answered phone inquiries from patients regarding their medical records.
- Documented and filed patient data and medical records.
- Managed paperwork related to participant registration forms, waivers, medical records.
Medical Records
Specialty Medical
Pahrump, Nevada
01.2008 - 04.2008
- Documented patient information in electronic medical records system.
- Received requests for medical records from outside agencies or individuals.
- Maintained accurate electronic medical records in accordance with HIPAA regulations.
- Assisted in organizing patient information and medical records.
- Managed paperwork related to participant registration forms, waivers, medical records.
- Interpreted medical records to identify diagnosis codes for claim submissions.
- Demonstrated proper documentation techniques for medical records and patient charts.
Education
High School Diploma -
Beatty High School
Beatty, NV05-1999
Skills
- Client coordination
- Volunteer organization
- Community outreach
- Customer relationship management
- Effective communication
- Problem solving
- Team collaboration
- Attention to detail
- Conflict resolution
- Accurate recordkeeping
- Proficiency in office programs
- Client advocacy
- Telephone communication
- Grant reporting
- Eligibility requirements
- Teamwork
- Heartsaver first aid CPR AED (first aid CPR AED)
Languages
Spanish
Professional
Timeline
Pahrump Service Coordinator
The Salvation Army
10.2022 - Current
Assistant Manager
Michaels Organization
03.2019 - 09.2021
Parents as Teachers Facilitator
Tri-County Family Care Center
03.2018 - 01.2019
Program Manager/ Family Advocate
Nevada Outreach Training Organization
07.2011 - 05.2017
Program Facilitator
Nevada Outreach Training Organization
08.2008 - 07.2011
Medical Records
Specialty Medical
01.2008 - 04.2008
Medical Records
Family Physicians of Southern Nevada
07.2007 - 12.2008
High School Diploma -
Beatty High School