Brenda Quatela
Rochester,NY
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
18
18
years of professional experience
Work History
Cafeteria Director/Manager
Uprep Charter School For Young Men
07.2012 - Current
- Manage and motivate 5 employees to be productive and engaged in work.
- Accomplish multiple tasks within established timeframes.
- Maintain professional, organized, and safe environment for employees and patrons.
- Resolve staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Responsible for all ordering/receiving from multiple venders
- In charge of all record keeping including plans, production, and sales
Manager
Dunkin' Donuts
09.2007 - 07.2012
- Managed and motivated 20 employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Coordinated staff schedules to optimize labor costs while maintaining service quality standards.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Education
Associate of Science - Business Administration And Management
Monroe Community College
Rochester, NY06.1993
Skills
- Standard Operating Procedures Proficient
- Corrective Actions
- Vendor Contracts
- Stock Control
- Employee Performance Reviews
- Creative Solutions
Customer service
Timeline
Cafeteria Director/Manager
Uprep Charter School For Young Men
07.2012 - Current
Manager
Dunkin' Donuts
09.2007 - 07.2012
Associate of Science - Business Administration And Management
Monroe Community College
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