Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic
Brenda Rabb

Brenda Rabb

Absecon,NJ

Summary

Reliable Counselor lends skilled supervision, activity planning and organization to individual patient assessment and treatment. Adeptly navigates stressful environments to deliver optimized outcomes. Dedicated to balancing high degree of compassionate care with privacy and understanding.

Overview

6
6
years of professional experience

Work History

Patient Assistance Counselor

Conduent
Remote
10.2023 - Current
  • Handle inbound/outbound calls of 50-100 calls per shift (60% Patients and 40% Healthcare Providers); Adhere to AHT's, KPI's, and CSAT's
  • Provide intakes for potential patients while determining their program eligibility; process applications, verifying patient insurances, income, and other qualifications
  • Create and attach caseloads to files while maintaining accuracy, confidentiality, and upholding HIPPA standards; provide empathy while counseling patients on medications, application process, and appeals
  • Place initial and refill medication orders while safeguarding protected health information, reading prescriptions, and verifying details
  • Make reports on Adverse Events (AE's) and/or Product Quality Complaints PQC's related to patient's experiences with specific medication(s)
  • Communicating with our Pharmacy and Appeals Departments regarding medication inquiries and application status

Patient Care Advocate

BroadPath
10.2022 - 10.2023
  • Resolve customer issues such as complaints, appeals, prescription/PCP issues or concerns
  • Process pharmaceutical mail order items and review as needed with the caller
  • Provide web support services to members, assist with reestablishing locked accounts, password renewals, and assisting with navigating members' information on company site
  • Provide account credits and make necessary adjustments to customers' demographic, insurance, and account balance information; advise on collections on unpaid and stale accounts; collect payments, assist with making payment arrangements
  • Adhere to all call metrics as set forth by the client including Schedule Adherence, Average Handling Time, After Call
  • Maintain confidentiality of patient data and conditions to safeguard health information

Activity Assistant Director/Direct Support Profess

Caring, Inc
Pleasantville, NJ
05.2022 - 09.2022
  • Assist with creating activities and programs for seniors with intellectual and physical disabilities
  • Plan outdoor trips and events for clients while handling cash, providing receipts, and keeping records
  • Order supplies, arts and crafts, and games for clients to promote learning and helping to sustain cognitive skills
  • Provide personal protective equipment for staff
  • Provide lunches for clients, while adhering to allergy and diet restrictions
  • Bathing, feeding, toileting, and monitoring clients, light housekeeping; administer medications and document accordingly

Customer Service Representative

Spectrum
04.2018 - 08.2020
  • Repair digital electrical video equipment
  • Upsell television packages and process electronic payments
  • Provide logistics on video software and its components
  • Schedule and reschedule technician appointments
  • Determine outages and escalate issues regarding digital equipment appropriately
  • Provide Technical Support and repair electronic devices accordingly

Education

Associate of Science - Psychology

Camden County College
Blackwood, NJ

Nursing

Lincoln Technical Institute - Moorestown, NJ

Medical Assistant

Harris School of Business - Linwood, NJ

Skills

  • Customer Service
  • Communication Skills
  • Multitasking
  • Leadership
  • Problem-solving
  • Microsoft Office
  • Zendesk
  • Avaya
  • SalesForce
  • Citrix
  • KPI's (AHT, CSAT's)
  • Chat Support
  • Web Support
  • Type 60 wpm
  • Client Records Management
  • Client Counseling
  • Behavior Monitoring
  • Care Planning
  • Crisis Intervention
  • Office Administration
  • Client Advocacy
  • Mental Health Support
  • Treatment Plans
  • Intervention Planning

Personal Information

Title: Customer Service Representative

Timeline

Patient Assistance Counselor

Conduent
10.2023 - Current

Patient Care Advocate

BroadPath
10.2022 - 10.2023

Activity Assistant Director/Direct Support Profess

Caring, Inc
05.2022 - 09.2022

Customer Service Representative

Spectrum
04.2018 - 08.2020

Associate of Science - Psychology

Camden County College

Nursing

Lincoln Technical Institute - Moorestown, NJ

Medical Assistant

Harris School of Business - Linwood, NJ
Brenda Rabb