Carla Criss
Zachary,LA
Summary
Compassionate Patient Financial Counselor known for high productivity and efficient task completion. Possess specialized skills in financial planning, insurance verification, and patient advocacy. Excel at communication, empathy, and problem-solving to assist patients in navigating complex healthcare financial landscapes.
Overview
25
25
years of professional experience
Work History
Patient Financial Counselor-Drug Copay Assistance
Ochsner Medical Center
Baton Rouge, LA
12.2022 - Current
- Analyzed patient account for possible enrollment in the drug copay program.
- Worked closely with insurance companies to ensure accurate reimbursement for services rendered.
- Work with BlueCross to obtain reimbursement remit letters to send to various drug companies.
- Submit claims and explanations of benefits to drug companies.
- Assist with escalated account issues by reviewing accounts, correcting accounts, and following up with patients.
Financial Customer Service Representative
Ochsner Medical Center
Baton Rouge, LA
08.1999 - 12.2022
- Assisted customers with inquiries and resolving financial issues.
- Handled customer complaints in a timely manner, following company procedures.
- Answered incoming phone calls from customers seeking assistance with their accounts.
- Developed relationships with customers through regular follow-up communications.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Istrouma High School
Baton Rouge, LA05-1981
Skills
- Financial Counseling
- Insurance Verification
- Customer Service
- Medical Terminology
- Issue Research
- Verbal and written communication
- Payment Collection
- Providing Information and Resources
- Communicating to Patients and Families
- Resolving Problems
- Documenting and Recording Information
- 50 WPM Typing Speed
Affiliations
- DIY Crafting
- Painting
- Decorating
Timeline
Patient Financial Counselor-Drug Copay Assistance
Ochsner Medical Center
12.2022 - Current
Financial Customer Service Representative
Ochsner Medical Center
08.1999 - 12.2022
High School Diploma -
Istrouma High School
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