Don Bourque
Brookfield
Summary
Financial counselor and patient advocate with extensive experience at Orthopaedic Associates of Wisconsin. Specializes in financial literacy and patient communication, having prepared hundreds of cost estimates while building trust and collaboration. Demonstrates strong ability to manage multiple responsibilities in fast-paced environments, ensuring compliance with healthcare regulations and achieving superior outcomes.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Financial Counselor. Patient Advocate
Orthopaedic Associates of Wisconsin
Pewaukee
03.2019 - Current
- Facilitated patient communication regarding insurance, billing, and payment processes.
- Guided patients in managing medical expenses and leveraging financial assistance programs.
- Verified insurance eligibility and processed rebates alongside self-pay balances efficiently.
- Prepared hundreds of cost estimates while collaborating with external agencies on financial coverage.
Behavioral Health Outcomes Research Associate
The Medical College of Wisconsin
Wauwatosa
06.2001 - 06.2005
- Leveraged seven years of experience in behavioral health outcomes research.
- Conducted data analysis and interpretation to inform psychological practices.
- Collaborated with interdisciplinary teams to enhance research methodologies.
Patient Relations Representative
Froedtert Hospitals
- 6+ years of experience.
Patient Relations and Financial Counselor
Children's Hospital of Wisconsin
- 3+ years of experience.
Cancer Center Certified Pharmaceutical Trials Associate
- 5+ years of experience.
Education
Some College (No Degree) - Business Communications
UW Whitewater
Whitewater, WISkills
- Manage multiple responsibilities and prioritize duties/tasks in a fast-paced working environment
- Exceptional interpersonal, oral, and written communication skills
- Resourceful and flexible team player who builds trusting relationships with patients, referral sources, and colleagues
- General knowledge of HIPAA and other medical insurance regulations and medical terminology
- Working knowledge of ICD-9, ICD-10, HCPC/CPT, and other coding
- Proficient in computer software like billing systems (EPIC), HST CLARITI
- Understanding of state, federal, and regional collection and reimbursement laws
- Act with integrity and remain honest, transparent, and respectful in all relationships
- Keep the patient at the center of everything I do, building lifelong trust
- Foster open collaboration and constructive dialogue with all the practice staff, including the surgical teams
- Continuously innovate new solutions, influencing and responding to change
- Focus on superior outcomes and calibrate work processes for outstanding results
- Financial counseling
- Patient advocacy
- Customer relationship management
- Interdisciplinary collaboration
- Healthcare compliance
- Attention to detail
- Team collaboration
- Professional relationship building
- Patient counseling
- Effective customer communication
- Relationships and rapport
- Financial literacy
- Debt management
- Time management
- Multitasking and organization
- Problem-solving
- Insurance product knowledge
- Critical thinking
- Customer service
- Verbal and written communication
- Conflict resolution
Personal Information
Title: Financial Counselor. Patient Advocate
Years Of Experience
20+ years
Locations
- Brookfield, WI
- Pewaukee, WI
- Mukwonago, WI
- Germantown, WI
- New Berlin, WI
Certification
- Medical Terminology
- Certified Health Care Financial Counseling
- Clinical Research Coordinator -Oncology
- Clinical Research Coordinator - Psychology-Patient Health Focus
Timeline
Financial Counselor. Patient Advocate
Orthopaedic Associates of Wisconsin
03.2019 - Current
Behavioral Health Outcomes Research Associate
The Medical College of Wisconsin
06.2001 - 06.2005
Patient Relations Representative
Froedtert Hospitals
Patient Relations and Financial Counselor
Children's Hospital of Wisconsin
Cancer Center Certified Pharmaceutical Trials Associate
Some College (No Degree) - Business Communications
UW Whitewater
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