Brenda Rapp
Brookville,OH
Summary
Fun and knowledgeable travel planner experienced in helping clients have exceptional experiences. Outgoing professional well-versed in successfully managing both individual and group needs. Makes educational trips fun and enlightening for all parties.
Successful Tour Director versed in legal requirements and practices of different travel destinations. Experienced in leading destination tours and advising on attractions best serving customers' needs. Accomplished in planning excursions and organizing itineraries.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
19
19
years of professional experience
Work History
Tour Director
World strides
Charlottesville, VA
03.2023 - Current
- Documented visitor count to record number of individuals entering.
- Encouraged team spirit among tour participants through various activities organized throughout their journeys.
- Entertained visitors and tourists with various props and signs to maximize engagement.
- Represented client and supervised events with decisive leadership and quality execution.
- Facilitated tours to groups of up to 54.
- Answered questions, pointed out overlooked features and offered further details about special exhibits to educate visitors.
- Supervised tour guides and ensured that they adhere to established policies regarding customer service.
- Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
- Developed relationships with local businesses in order to obtain discounts or special offers for customers.
- Resolved disputes between customers or vendors in a timely manner while representing the company's interests.
- Troubleshot and resolved execution issues, technical problems and vendor conflicts.
- Coordinated successful tour logistics in collaboration with account and field teams.
- Provided guidance to group members during tours, ensuring safety and offering cultural information.
- Composed detailed itineraries with daily schedules of events and locations to visit.
- Planned, developed and disseminated thorough tour itineraries and developed contingency plans for potential difficulties.
- Used knowledge of travel routes and destination sites to plan and coordinate tour itineraries.
- Monitored weather conditions and adjusted plans accordingly to ensure safe travels.
- Anticipated and met client demands to run efficient and profitable tours.
- Assisted tour patrons with special needs.
- Transported tour participants to activities or tour sites.
- Provided positive and knowledgeable responses to guest questions and desires.
- Maintained a professional attitude at all times while interacting with customers, vendors, and other staff members.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
Tour Director
K & K Tours
Celina, OH
03.2005 - 03.2023
- Documented visitor count to record number of individuals entering.
- Encouraged team spirit among tour participants through various activities organized throughout their journeys.
- Entertained visitors and tourists with various props and signs to maximize engagement.
Education
High School Diploma -
Covington High School
Covington, OH05-1976
Skills
- Budgeting and Finance
- Creativity and Innovation
- Strong Leadership
- Cultural Sensitivity
- Group Management
- Effective Problem Solving
- Travel Arrangements
- Food and Beverage Management
- Documentation Management
- Tour Promotion
- Client Relations
- Logistics Coordination
- Cultural Awareness
- Emergency Preparedness
- Tour Coordination
- Research
- Navigational Skills
- Crisis Management
- Lodging Accommodations
- Transportation and Travel
- Group Oversight
- Presentation Skills
Timeline
Tour Director
World strides
03.2023 - Current
Tour Director
K & K Tours
03.2005 - 03.2023
High School Diploma -
Covington High School
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