Brenda Raymond
Augusta,GA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Member Services Specialist
Broad-path Healthcare -centered
Tuscon, AZ
02.2018 - 12.2018
- Maintained customer records by updating account information.
- Prepared monthly, daily and weekly statistical reports.
- Answered numer calls per day relating to customer and member products and services.
- .Identified prospects' needs and developed appropriate responses along with suitable information on products and services.
- Provided ongoing guest service.
Dat Correction Cleek
Broad-path Healthcare Uhc Data Cleanse
Tucson, AZ
05.2016 - 07.2017
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Identified issues, analyzed information and provided solutions to problems.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Identified issues, analyzed information and provided solutions to problems.
Member ServicesMedicare
Crest-point Healthcare Crestpoint
Tucson, AZ
08.2015 - 05.2016
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
Education
High School Diploma -
Southeastern Louisiana University
Hammond, LASkills
- Flexible and Adaptable
- Flexible & Adaptable
- Collaboration
- Conflict Resolution
- Good listening skills
- Customer Service
Certification
- Health insurance license License - current
Timeline
Member Services Specialist
Broad-path Healthcare -centered
02.2018 - 12.2018
Dat Correction Cleek
Broad-path Healthcare Uhc Data Cleanse
05.2016 - 07.2017
Member ServicesMedicare
Crest-point Healthcare Crestpoint
08.2015 - 05.2016
High School Diploma -
Southeastern Louisiana University
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