Brenda Rhode
Suamico,USA
Summary
Logistics professional with 20+ years of progressive experience across 3PL operations, transportation coordination, and manufacturing leadership. Brings 6 years as a Senior Logistics Support Representative and 5 years as a Logistics Service Representative in a 3PL environment, along with 11 years managing daily shipping operations, including truckload and LTL scheduling, tracking, and invoice reconciliation. Proven experience dispatching local drivers, supervising dock teams, and maintaining on-time performance above 95%. Former production floor supervisor with 3 years of leadership experience, overseeing personnel, safety programs, and process improvement initiatives such as packaging optimization, ergonomic enhancements, warehouse layout redesign, and product damage reduction. Proficient in Microsoft Word and Excel, load tracing and recovery, NAFTA documentation, certificates of origin, and inbound/outbound freight quoting and scheduling. Reliable Support Representative with background in providing top-notch customer service and technical support. Strengths include problem-solving, communication skills, and ability to work under pressure. Demonstrated skill in improving customer satisfaction levels in previous roles through effective handling of queries and complaints. Have made significant contribution towards streamlining processes within past work environments to improve efficiency.
Overview
23
23
years of professional experience
Work History
Senior Logistics Support Representative
Fedex Supply Chain
Green Bay, WI
10.2019 - Current
- Generated and analyzed daily exception, open order, and customer reports, facilitating informed decision-making across multiple teams.
- Lead and execute process improvement initiatives through cross-functional collaboration.
- Analyze performance trends and identify improvement opportunities with carriers, warehouses, and customers.
- Coached and mentored team members, fostering skill development and enhancing overall team performance.
- Serve as acting supervisor as needed, leading team meetings, customer communications, reporting, and day-to-day operational responsibilities.
- Cross-trained team members and provided operational coverage during unplanned absences and vacations to ensure continuity.
Logistics Service Representative
Fedex Supply Chain
Green Bay, WI
12.2014 - 10.2019
- I Have improved service by 15% and maintained this service level on TTI account since March 2019.
- Maintain, report and exceed 95% on time pickup and delivery requirements.
- Scheduling daily inbound/outbound loads using several TMS systems - Mercury Gate, BluJay, Sterling and middleware W-Log.
- Tracked and traced scheduled loads for timely recovery and service reliability.
- Run daily 856 report to reconcile and create loads in Mercury Gate and/or W-Log.
- Maintained and updated SOP for freight planning and related processes.
- Focused daily on improving service and enhancing customer satisfaction.
Transportation Coordinator
National Packaging Services
Green Bay, WI
08.2003 - 11.2014
- Quoted, scheduled, and shipped incoming and outgoing truckload and LTL freight daily.
- Coordinated booking and scheduling of international containers, ensuring compliance with all necessary shipping documentation.
- Created all documents for Canadian and International shipments.
- Dispatched 2 local drivers for transfers, deliveries and pickups between warehouse and production plant and customer deliveries.
- Led a team of 6 shipping dock employees, providing daily direction and coordinating with production floor supervisor to ensure coverage during employee absences.
- Optimized space in outgoing containers by developing load configurations with Maxload Software.
- Daily filing of pick tickets, creating electronic pick notifications using WMS / Macola.
- Closed orders in WMS/Macola after freight shipped.
- Reconciled inventory exceptions on shipments.
Skills
- Logistics coordination
- Supply chain management
- LTL operations
- Shipping operations
- Warehouse management
- Inventory control
- Process improvement
- Excel proficiency
- Forklift operation
- Training and development
- Supervision skills
- Team management
- Safety compliance
- Word processing
Awards
- FedEx Bravo Zulu Award, 08/01/17, Rewarded for going above and beyond expectations during a critical time for the customers success.
- FedEx Bravo Zulu Award, 05/01/19, Award presented for outstanding efforts with TTI/John Deere customers and for moving the business forward with a focus on continuous improvement and superior customer service.
- Teamwork Drives Success, 10/01/18, Award presented for outstanding support to Clorox during TMS outage.
- Purple Promise Award, 02/01/20, Award presented in recognition of an outstanding effort and job well done supporting and guiding Kind Snacks during demanding monthly and year end customer shipping demands.
- Emerging Leaders Training, 08/01/24, 6 month training, Award presented for completion of the Emerging Leaders Training program.
Timeline
Senior Logistics Support Representative
Fedex Supply Chain
10.2019 - Current
Logistics Service Representative
Fedex Supply Chain
12.2014 - 10.2019
Transportation Coordinator
National Packaging Services
08.2003 - 11.2014