Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
StoreManager

Brenda Roberts

Whitesburg,GA

Summary

Dynamic professional with a proven track record at Eat Fresh Inc, excelling in customer service and problem-solving. Successfully enhanced customer satisfaction through effective staff training and streamlined operations. Adept at multitasking and organization, I leverage analytical skills to optimize processes and drive team productivity in fast-paced environments.

Overview

33
33
years of professional experience

Work History

Store Manager

Eat Fresh Inc
07.2014 - 01.2025
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.

Office Manager

Roberts Renovations, LLC
12.2003 - 12.2013
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.

Operations Analyst III

GA Dept of Corrections
11.1991 - 11.2003
  • Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
  • Optimized operational efficiency by analyzing and streamlining processes.
  • Improved team productivity by implementing effective workflow strategies and time management techniques.
  • Created custom reports and visualizations to support decision-making processes.
  • Conducted data analysis to identify opportunities for streamlining client operations and improving customer satisfaction.
  • Enhanced data accuracy through meticulous attention to detail in data management tasks.
  • Supported supervisor and associated team members to maintain system functionality.

Education

High School Diploma -

Douglas County H.S.
Douglasville, GA
06-1975

Skills

  • Customer service
  • Problem-solving
  • Customer service expertise
  • Multitasking and organization

Accomplishments

By example and training, assisted my team creating increased store sales and customer satifaction as well as team loyalty

Timeline

Store Manager

Eat Fresh Inc
07.2014 - 01.2025

Office Manager

Roberts Renovations, LLC
12.2003 - 12.2013

Operations Analyst III

GA Dept of Corrections
11.1991 - 11.2003

High School Diploma -

Douglas County H.S.

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Brenda Roberts