Brenda Rodarte
Mt Pleasant,TX
Summary
Dynamic and compassionate professional with a proven track record in mentorship and patient care, notably at Titus Regional Medical Center. Skilled in phlebotomy techniques and conflict resolution, I excel in high-pressure environments, enhancing customer satisfaction by 85% through empathetic engagement and efficient problem-solving. Fluent in Spanish, I embody interdisciplinary collaboration and empathy in every interaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Social Skills Teacher
The Micheal Finley Foundation
07.2024 - Current
- Teaching Social Skills to kids in 3rd- 12th grade
Mentor
Upward Bound
06.2023 - Current
- Mentor for Sophomores, Juniors, Seniors in high school
Phlebotomist
Titus Regional Medical Center
03.2022 - Current
- Collect blood and urine samples for an average of 30 patients per day, safely dispose of blood or other biohazard materials, and prepare all required paperwork and documentation on the EPIC system
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles
- Alleviated patient stress throughout sample collections by explaining collection processes and listening to support needs
Waitress
Crazy Heifers Cafe
09.2019 - 08.2022
- Handle customer complaints professionally, resolving issues through diplomatic acknowledgement and commitment to service boosting customer satisfaction by 85%
- Trained new servers, educating them on best practices, and creating a friendly and welcoming environment
- Performed side work as needed, including cleaning, restocking, and assisting other servers
Cashier
Super 1 Foods
07.2020 - 01.2022
- Carried out all transactions on the cash register, including cash, checks, card payments, and refunds or exchanges
- Successfully handled customer complaints by resolving issues and offering discounts when appropriate, with the manager's approval
- Arrived to work on time, appropriately groomed, dressed, and ready to work; worked all scheduled shifts and attended required training or meetings
Education
EKG Tech, CNA, Phlebotomy, and PCT program -
Northeast Texas Community College
12.2021
Associates - Pre-BSN
Northeast Texas Community College
05.2021
Skills
- Patient Assessment
- Basic Life Support
- IV and Medication Administration
- Epic Training
- Conflict Resolution
- Mentorship
- Time Management
- Fluent in Spanish
- Empathy & Compassion in Critical Situations
- Phlebotomy techniques
- HIPAA protocol adherence
- Interdisciplinary collaboration
Organizations or leadership
- The Micheal Finley Foundation, 07/01/24, Current, Teaching Social Skills to kids in 3rd- 12th grade
- Upward Bound, 06/01/23, Current, Mentor for Sophomores, Juniors, Seniors in high school.
- National Student Nurses Association
Languages
Spanish
Native/ Bilingual
Certification
- Basic Life Support
Affiliations
Titus Regional Medical Center, Mount Pleasant, Texas
- Emergency Department
- Med-Surg
- Day-Surgery
- Intensive Care Unit
- Labor & Delivery
Christs Good Shepard Medical Center, Longview, Texas
- Cardiac Observation Unit
UT Health Quitman, Quitman, Texas
- Emergency Room
- Med-Surg
Christus Mother Frances, Sulphur Springs, Texas
- Emergency Room
- Intensive Care Unit
Pleasant Springs, Mount Pleasant, Texas
Focus Care, Mount Pleasant, Texas
Longview Regional Medical Center
- Post-Partum/Pediatric Unit
Volunteer Experience
- Celebrate Recovery- 13.5 hours
- Titus Regional Medical Center Lunch and Learn- 9 hours
- Harts Bluff Fall Festival- 3.5 hours
- Titus County Fair- 12.5 hours
- Northeast Texas Community College-Simulation Lab- 8.5 hours
- Unity In The Community- 5 hours
Timeline
Social Skills Teacher
The Micheal Finley Foundation
07.2024 - Current
Mentor
Upward Bound
06.2023 - Current
Phlebotomist
Titus Regional Medical Center
03.2022 - Current
Cashier
Super 1 Foods
07.2020 - 01.2022
Waitress
Crazy Heifers Cafe
09.2019 - 08.2022
- Basic Life Support
EKG Tech, CNA, Phlebotomy, and PCT program -
Northeast Texas Community College
Associates - Pre-BSN
Northeast Texas Community College
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