Brenda Rodrigues
Ocala,FL
Summary
Professional with strong background in optometry support, equipped to enhance patient care and streamline clinical operations. Proven ability to perform diagnostic tests, manage patient records, and assist with procedures. Strong focus on team collaboration, adaptability, and achieving results. Known for reliability, attention to detail, and excellent communication skills.
Overview
24
24
years of professional experience
Work History
Optometric Technician Manager
I-Care Family Vision Center, LLC
Walpole, MA
11.2018 - Current
- Conducted comprehensive patient eye exams and documented findings accurately.
- Assisted optometrists in fitting contact lenses and eyewear prescriptions.
- Managed patient records using electronic health record systems efficiently.
- Educated patients on pre- and post-operative care instructions effectively.
- Checked Patient insurances prior to appointments.
- Managed office for the Doctor and maintained office responsibilities on a day to day basis.
Assistant Apprentice Optician Manager
Luxottica Retail
Natick, MA
09.2005 - 08.2018
- Demonstrating the ability to interpret a doctor's prescription
- Holding the highest integrity and standards to the company brand
- Creating team building skill set plans to achieve successful sales goals
- Payroll and time management performance
- Complying with state regulations and Hippa
- Pretesting and working up preparations with patient for the doctor
- Explaining lens products and addressing specific prescription requirements
- Dispensing and explaining the impact of the prescription on the finished eyewear to the patient
First Assistant Manager
LIDS
St Petersburg, FL
01.2005 - 09.2005
- Diminished financial discrepancies, managing monetary transactions, including deposits and credit card transactions.
- Strengthened operational efficiencies and traceability, developing organization systems for financial reports, schedules, inventory control and merchandising.
- Addressed customer issues to ensure quick and successful resolution.
- Maintained store appearance, including rack and shelving organization, store lay out and planogram planning.
Sales Representative
HSN Inc.
St. Petersburg, FL
06.2002 - 01.2005
- Updated database with customer and sales information.
- Provided customer service for HSN in inbound and outbound call center.
- Assisted approximately 75 customers each hour with sales, questions, and issues through inbound calls.
- Set up new accounts and listed personal, demographic and payment information in the system.
- Responded to questions with knowledgeable responses.
Assistant Manager
Subway, INC
Pinellas Park, FL
01.2002 - 01.2003
- Provided friendly and courteous service to all guests.
- Provided performance feedback and coached employees with setting quarterly goals.
- Stocked newly delivered inventory in storage, kitchen and food prep stations.
- Checked in deliveries and signed off on products received.
- Monitored the freshness and condition of prepared foods.
- Managed an efficient, friendly and effective crew of 8.
- Managed closing duties, including restocking items and reconciliation of the cash drawer.
Education
High School Diploma -
East Providence High School
East Providence, RI, United StatesHigh School Diploma -
Gibbs High School
St Petersburg, FL, United States2002
Skills
- Time management skills
- Quick learner
- Computer proficient
- Positive learning process
- Excellent communication
- Training and development
- Bilingual in Portuguese
- Appointment scheduling
- EHR Patient recordkeeping
- Visual field testing
- Retinal photography
- Insurance preauthorization
Affiliations
- State Board Certified Apprentice Optician Florida -DA6914
- Annual Volunteer to non profit organization "One Sight"
Languages
Portuguese
Professional Working
Timeline
Optometric Technician Manager
I-Care Family Vision Center, LLC
11.2018 - Current
Assistant Apprentice Optician Manager
Luxottica Retail
09.2005 - 08.2018
First Assistant Manager
LIDS
01.2005 - 09.2005
Sales Representative
HSN Inc.
06.2002 - 01.2005
Assistant Manager
Subway, INC
01.2002 - 01.2003
High School Diploma -
Gibbs High School
High School Diploma -
East Providence High School